At a Glance
- Tasks: Lead the Front Office team to deliver exceptional guest experiences and manage bookings efficiently.
- Company: Join Aimbridge Hospitality, a global leader in hospitality with a people-first approach.
- Benefits: Enjoy hotel discounts, uncapped incentives, and access to industry-leading training.
- Other info: Passionate about guest experiences? This is your chance to grow in a vibrant environment.
- Why this job: Be part of a dynamic team shaping the future of hospitality in exciting destinations.
- Qualifications: Experience in hotel front office management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between.
As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
- Free staff parking
As Front Office Manager you will lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. You will also oversee all recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis.
You’ll have prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service. You should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner. Strong leadership and organisational skills to effectively recruit, manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.
We’re looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You’ll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.
Please note we will only be accepting applicants age 18 or above for this role, and you will be requested to provide a Basic Disclosure Check during your onboarding. Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’. So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Front Office Manager (Reception) in Livingston employer: Aimbridge
Aimbridge Hospitality EMEA is an exceptional employer that prioritises a 'people first' approach, fostering a vibrant work culture where diversity and inclusion thrive. Employees benefit from industry-leading training, generous hotel discounts, and a supportive environment that encourages personal and professional growth. With uncapped incentives and a commitment to employee wellbeing, joining Aimbridge means becoming part of a team dedicated to delivering outstanding guest experiences in exciting locations.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager (Reception) in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Aimbridge or similar brands. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal meet-up, let your passion for guest experiences shine through. Remember, they want someone who fits their 'people first' culture.
✨Tip Number 3
Be prepared with examples! Think of specific situations where you’ve excelled in customer service or led a team. This will help you demonstrate your skills and experience effectively during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Aimbridge family. Don’t miss out!
We think you need these skills to ace Front Office Manager (Reception) in Livingston
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see how excited you are about providing exceptional guest experiences and how you align with our 'people first' approach.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience in hotel operations and front office management. Use keywords from the job description to show us you understand what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experience without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Aimbridge Hospitality.
How to prepare for a job interview at Aimbridge
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of hotel operations, especially front office management. Familiarise yourself with common software used in the industry, like PMS and CRM tools, so you can confidently discuss how you've used them in past roles.
✨Showcase Your People Skills
As a Front Office Manager, you'll be interacting with both guests and staff regularly. Prepare examples of how you've handled customer complaints or motivated your team in the past. This will demonstrate your excellent communication and interpersonal skills, which are crucial for the role.
✨Demonstrate Leadership
Think about specific instances where you've set goals for your team or provided constructive feedback. Be ready to share these experiences during the interview to highlight your leadership and organisational skills, showing that you can effectively manage and motivate a team.
✨Passion for Guest Experience
Aimbridge values a 'people first' approach, so convey your passion for providing exceptional guest experiences. Share stories that illustrate your commitment to customer service and how you’ve gone above and beyond to ensure guests leave happy.
