Leisure Club Attendant

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

About Us

At Crowne Plaza Newcastle – Stephenson Quarter\’s Mineral House Spa, we pride ourselves on providing our guests and visitors with a clean, welcoming, and well-maintained environment. Our dedicated team plays a crucial role in ensuring that our leisure facilities meet the highest standards of cleanliness and hospitality.

Position Overview

We are currently seeking a motivated and reliable Leisure Attendant to join our team at Mineral House Spa. In this role, you will be responsible for maintaining the cleanliness and overall presentation of our leisure facilities, ensuring a positive experience for all guests and visitors. Teamwork is at the heart of what we do, and you will work closely with your colleagues to complete daily tasks efficiently and effectively.

Shift Patterns:

• Early Shift: 6:00 AM – 2:30 PM
• Late Shift: 2:00 PM – 10:30 PM

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Free Pilates session for staff members
• Complimenary use of leisure facilities

A day in the life of…

As hotel leisure attendant you’ll be responsible for ensuring that guests have a comfortable and enjoyable experience at the hotel\’s leisure facilities. You’ll be knowledgeable about the different services and amenities offered and be able to provide assistance and guidance to guests as needed. Each day you can be tasked with setting up equipment, monitoring guest usage, and performing basic maintenance tasks. Excellent customer service skills are essential, as you’ll provide a welcoming and friendly environment for guests.

This role is unlike any other in our hotel and you’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay. The job role involves making sure the facilities are clean and safe for guests to use, performing pool tests throughout the day also carrying out light duties during the shift.

What do we need from you?

• Customer Service Skills: You need to have excellent customer service to interact with guests frequently and provide assistance, guidance, and ensure that guests have a comfortable and enjoyable experience.
• Attention to Detail: You’ll need to be detail-oriented and capable of ensuring that the leisure club facilities are clean, safe, and well-maintained at all times. Whilst able to identify and address any issues that arise promptly.
• Communication Skills: You’ll need excellent communication skills, to interact with guests, colleagues, and management on a regular basis and clearly to ensure that guests\’ needs and requests are met promptly and efficiently. You’ll be able to work well in a team and collaborate with other hotel staff to ensure a seamless guest experience.

Please note that you will be requested to provide a Disclosure Check during the onboarding process for this role

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.