At a Glance
- Tasks: Manage restaurant reservations and ensure a seamless guest experience.
- Company: Join Azotea Hacienda, part of the global Aimbridge Hospitality family.
- Benefits: Enjoy flexible working, hotel discounts, and uncapped incentives.
- Other info: Access to leadership development and career growth opportunities.
- Why this job: Be part of a passionate team shaping the future of hospitality.
- Qualifications: Strong communication, analytical skills, and industry experience required.
The predicted salary is between 26000 - 30000 £ per year.
Who are we? Azotea Hacienda is part of the Aimbridge Hospitality EMEA family, a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Azote team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Flexible working opportunities
- Company sick pay - Giving you peace of mind when you need it the most
- Minimum of 30 days holiday
- Staff meals on duty
- Paid breaks
- Tronc payments
- Access to hotel gym facilities
- Career and lifestyle breaks – Allowing you to take time off for key life events.
- Free staff parking
A day in the life of… As our Restaurant Reservations Executive, you’ll be responsible for overseeing the reservations process from start to finish for our guests. You’ll work to ensure that guests have a seamless experience when booking their tables and groups and that all reservations are accurate and up to date. This includes managing reservation systems, communicating with guests and the Management team within Azotea, and ensuring that all reservations are properly documented. You’ll be responsible for managing table inventory, databasing, reports and analytics, cover trends and flow as well as helping the management market ticketed events.
What do we need from you?
- Extensive experience in creating and implementing strategies that drive success.
- Excellent communication skills: You’ll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
- Analytical and problem‑solving skills: You’ll need to have strong analytical and problem‑solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
- Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up‑to‑date. You’ll be able to identify and resolve any issues that may arise and analyse complex data.
- Industry experience: You’ll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’. So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Azotea Restaurant Reservations Executive in Leeds employer: Aimbridge
At Azotea Hacienda, part of the Aimbridge Hospitality EMEA family, we pride ourselves on fostering a vibrant work culture that prioritises our people. With industry-leading benefits, flexible working opportunities, and a commitment to employee growth through extensive training and development, we ensure that every team member feels valued and empowered. Join us in an exciting location where you can enjoy generous discounts, career breaks, and a supportive environment dedicated to delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Azotea Restaurant Reservations Executive in Leeds
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Aimbridge. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Aimbridge
Don't be shy about reaching out to Aimbridge directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Azotea Restaurant Reservations Executive in Leeds
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Aimbridge and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Aimbridge
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
