At a Glance
- Tasks: Lead the Front Office Team to ensure guests enjoy a top-notch experience.
- Company: Join Aimbridge Hospitality, a global leader in hospitality with exciting brands.
- Benefits: Enjoy hotel discounts, competitive pay, and industry-leading training opportunities.
- Other info: Great career growth potential and a fun team atmosphere.
- Why this job: Make a real impact on guest experiences in a vibrant hotel environment.
- Qualifications: Strong leadership and customer service skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand.
We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between.
From the rich diversity of our people and locations to our people first approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
- Paid breaks
- Starting salary above national minimum wage
- Access to hotel gym facilities
- Free staff parking
- A day in the life of
As Front Office Supervisor you'll be responsible for overseeing the Front Office Team and ensuring that guests receive excellent service during their stay.
Key responsibilities include managing the front desk, handling guest complaints, managing reservations, and ensuring that guest rooms and common areas are clean and well maintained.
You will also assist the head of department in training staff, enforcing guest service policies and procedures, and maintaining positive relationships with guests.
Most importantly, as Front Office Supervisor you'll play a vital role in ensuring that guests have a first class comfortable and enjoyable stay at the hotel.
What do we need from you?
- Leadership skills: You should possess strong leadership skills to effectively manage and motivate the guest services team.
- First class customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.
- Organisational skills: You should be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
- Knowledge of hotel policies and procedures: You should have a good understanding of the hotel's policies and procedures, including room rates, check in and check out procedures, and available services and facilities.
Ideally, you'll be familiar with common hotel computer systems and software.
Please note that we are only accepting applicants who are age 18 or above for this role. You will be requested to provide a Basic Disclosure Check during onboarding.
Front Office Supervisor in Hull employer: Aimbridge
Aimbridge is an exceptional employer that prioritises its employees' well-being and growth, offering a vibrant work culture in the heart of Greater London. With flexible shifts, generous staff perks like hotel discounts, and comprehensive training opportunities, you'll find a supportive environment that encourages collaboration and personal development. Join us to be part of a team that truly values your contributions and fosters a rewarding career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in Hull
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Aimbridge. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Aimbridge
Don't be shy about reaching out to Aimbridge directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Supervisor in Hull
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Aimbridge and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Aimbridge
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
