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For Companies At a Glance
- Tasks: Manage guest reservations and ensure a seamless booking experience.
- Company: Aimbridge Hospitality connects people to amazing experiences in top hotel brands worldwide.
- Benefits: Enjoy hotel discounts, flexible pay options, 28 days holiday, and free staff meals.
- Why this job: Join a diverse team focused on exceptional guest experiences and personal growth.
- Qualifications: Strong communication, organisational skills, attention to detail, and basic computer proficiency required.
- Other info: This is a maternity cover role with opportunities for training and development.
The predicted salary is between 24000 - 36000 £ per year.
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Minimum of 28 days holiday
- Staff meals on duty
- Paid break
- Starting salary above national minimum wage
- Access to hotel gym facilities
- Free staff parking
A day in the life of…
As our hotel reservations agent, you’ll be responsible for overseeing the reservations process from start to finish for our guests. You’ll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date.
This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You’ll be responsible for managing room inventory and rates, as well as meeting and events section of the hotel.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
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Hotel Reservations Agent - Maternity Cover (Fixed Term) employer: Aimbridge
Contact Detail:
Aimbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reservations Agent - Maternity Cover (Fixed Term)
✨Tip Number 1
Familiarise yourself with the hotel management software mentioned in the job description, like Opera or Fidelio. Having a basic understanding of these systems can give you an edge during the interview and show your commitment to the role.
✨Tip Number 2
Brush up on your communication skills by practising common customer service scenarios. Role-playing with a friend can help you articulate your responses better and demonstrate your ability to handle guest inquiries effectively.
✨Tip Number 3
Research Aimbridge Hospitality and its brands to understand their values and customer service philosophy. This knowledge will allow you to align your answers with their expectations during the interview.
✨Tip Number 4
Prepare examples from your past experiences that showcase your organisational skills and attention to detail. Being able to share specific instances where you successfully managed reservations or resolved issues will make a strong impression.
We think you need these skills to ace Hotel Reservations Agent - Maternity Cover (Fixed Term)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reservations or customer service. Emphasise your communication and organisational skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing exceptional guest experiences. Mention any specific software experience you have, like Opera or Fidelio, to stand out.
Highlight Attention to Detail: In your application, provide examples of how you've demonstrated attention to detail in previous roles. This could include managing bookings accurately or ensuring smooth operations in a busy environment.
Showcase Your Technical Skills: Mention your proficiency in Microsoft Office and any experience with hotel management systems. If you have any certifications or training related to these skills, be sure to include them.
How to prepare for a job interview at Aimbridge
✨Showcase Your Communication Skills
Since the role requires excellent verbal and written communication, be prepared to demonstrate these skills during the interview. Practice answering questions clearly and concisely, and consider sharing examples of how you've effectively communicated with guests or colleagues in previous roles.
✨Highlight Your Organisational Abilities
The interviewer will want to know how you manage multiple tasks efficiently. Prepare to discuss your organisational strategies, perhaps by sharing a specific instance where you successfully handled a busy period at work, ensuring all reservations were processed smoothly.
✨Emphasise Attention to Detail
Given the importance of accuracy in bookings, be ready to talk about how you ensure precision in your work. You might mention any systems or checklists you use to avoid mistakes, as well as your approach to double-checking information before finalising reservations.
✨Familiarise Yourself with Hotel Management Software
If you have experience with hotel management software like Opera or Fidelio, make sure to mention it. If not, do some research on these systems beforehand so you can discuss your willingness to learn and adapt to new technologies during the interview.
