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- Tasks: Lead the front desk team and ensure guests have an exceptional experience.
- Company: A top hospitality brand in Wythenshawe with a focus on guest satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work environment.
- Why this job: Shape the future of hospitality and make a difference in guests' lives.
- Qualifications: Experience in hotel operations and strong leadership skills required.
- Other info: Join a dynamic team passionate about delivering outstanding service.
The predicted salary is between 36000 - 60000 £ per year.
A leading hospitality brand in Wythenshawe is seeking a Guest Services Manager to lead the guest services team and ensure exceptional service.
Key responsibilities include:
- Managing operations at the front desk
- Handling reservations and guest complaints
- Overseeing the training of staff members
The ideal candidate will have prior experience in hotel operations, strong leadership skills, and a passion for delivering outstanding guest experiences. Join us to shape the future of hospitality.
Guest Services Manager — Lead Front Desk & Guest Experience employer: Aimbridge
Contact Detail:
Aimbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager — Lead Front Desk & Guest Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Services Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest services and leadership. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how you handle guest complaints.
✨Tip Number 3
Showcase your passion for hospitality! During interviews, share specific examples of how you've gone above and beyond for guests in the past. This will demonstrate your commitment to delivering outstanding guest experiences, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Guest Services Manager — Lead Front Desk & Guest Experience
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for guest experiences shine through! Share specific examples of how you've gone above and beyond in previous roles to create memorable moments for guests.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your relevant experience in hotel operations and leadership. We want to see how your skills align with the responsibilities of the Guest Services Manager role!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re the perfect fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in Wythenshawe.
How to prepare for a job interview at Aimbridge
✨Know the Brand Inside Out
Before your interview, make sure you research the hospitality brand thoroughly. Understand their values, mission, and what sets them apart in Wythenshawe. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Guest Services Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you can inspire and train staff to deliver exceptional guest experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints and reservations. Think of specific situations you've faced in hotel operations and how you handled them. This will demonstrate your ability to think on your feet and maintain high service standards.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training programmes, or how they measure guest satisfaction. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
