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For Companies At a Glance
- Tasks: Supervise food and beverage operations, ensuring top-notch service and managing staff.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry.
- Benefits: Enjoy hotel discounts, flexible pay options, and leadership development opportunities.
- Why this job: Be part of a dynamic team shaping unforgettable guest experiences.
- Qualifications: Experience in food and beverage service and strong communication skills required.
- Other info: Inclusive workplace with excellent growth potential and a focus on people.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. Weâre passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our âpeople firstâ approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide â Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream â Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Minimum of 28 days holiday
- Starting salary above national minimum wage
- Live-in accommodation available
- Access to hotel gym facilities
- Career and lifestyle breaks â Allowing you to take time off for key life events.
- Free staff parking
A day in the life ofâŚ
As Guest Services Supervisor youâll be responsible for overseeing the guest services team and ensuring that guests receive excellent service during their stay. Key responsibilities include managing the front desk, handling guest complaints, managing reservations, and ensuring that guest rooms and common areas are clean and wellâmaintained. You will also be responsible for training staff, enforcing guest service policies and procedures, and maintaining positive relationships with guests.
Most importantly as The Guest Services Supervisor youâll play a vital role in ensuring that guests have a first class comfortable and enjoyable stay at the hotel.
What do we need from you?
- Leadership skills: As Guest Services Supervisor youâll need to possess strong leadership skills to effectively manage and motivate the guest services team.
- First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.
- Organisational skills: Youâll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
- Knowledge of hotel policies and procedures: As Guest Services Supervisor you should have a good understanding of the hotel\âs policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities. Ideally, youâll be familiar with common hotel computer systems and software.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone âA Place to Growâ
So, click apply today, weâd love to welcome you to our inclusive team shaping the future of hospitality.
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Guest Service Supervisor employer: Aimbridge
Contact Detail:
Aimbridge Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Guest Service Supervisor
â¨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Aimbridge or similar brands. A friendly chat can lead to insider info about job openings and even referrals.
â¨Tip Number 2
Show off your personality! When you get the chance for an interview or informal meet-up, let your passion for guest service shine through. Share stories that highlight your experience and how you embody Aimbridgeâs values.
â¨Tip Number 3
Research is key! Familiarise yourself with Aimbridgeâs brands and their unique offerings. This will not only help you in interviews but also show that youâre genuinely interested in being part of their team.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre serious about joining the Aimbridge family and ready to contribute to our amazing culture.
We think you need these skills to ace Guest Service Supervisor
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that youâre not just looking for a job, but that you genuinely care about delivering exceptional guest experiences.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in food and beverage service. We love seeing how your past roles align with what we do at Aimbridge, so donât be shy about showcasing your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, itâs super easy to do!
How to prepare for a job interview at Aimbridge
â¨Know Your Stuff
Make sure you brush up on your food and beverage knowledge. Understand the latest trends, industry standards, and best practices. This will not only show your passion for the role but also demonstrate that you're ready to contribute to the team from day one.
â¨Showcase Your People Skills
As a Guest Service Supervisor, you'll be leading a team. Be prepared to discuss your previous experiences in managing staff and delivering exceptional customer service. Share specific examples of how you've inspired your team or resolved conflicts to highlight your leadership abilities.
â¨Be Ready to Discuss Financials
Since you'll be involved in monitoring sales and financial reports, itâs crucial to show your understanding of budgeting and inventory management. Prepare to talk about any relevant experience you have in these areas and how you can apply that knowledge to help Aimbridge succeed.
â¨Align with Their Values
Aimbridge is all about their 'people first' approach. Make sure you convey your commitment to creating an exceptional guest experience and how you embody their four pillars of Food and Beverage: People, Product, Guest, Performance. This alignment will resonate well with the interviewers.
