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- Tasks: Lead a dynamic team to create unforgettable guest experiences in a vibrant hotel environment.
- Company: Join Aloft Hotels, where innovation meets Birmingham's iconic heritage.
- Benefits: Enjoy flexible hours, hotel discounts, subsidised meals, and a wellbeing allowance.
- Other info: Opportunities for personal growth and recognition in a supportive work culture.
- Why this job: Be part of a fun, stylish team that values your personality and passion for hospitality.
- Qualifications: A flair for hospitality and a passion for exceptional guest service.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Aloft Hotels are designed for global travellers who love open spaces, open thinking and open expression. This is a place where travel creates possibilities, where style is necessary, connectivity keeps up with you, social scenes are vibrant, and the only direction is forward. This is Aloft Hotels.
The Eastside Rooms is a unique environment that combines the innovation of the future with Birmingham’s iconic heritage. Think stylish with a touch of cool. Professional with a touch of fun. We’re all about creating exceptional experiences. Couple attention to detail with a distinctive attitude for creating spectacular memories and you have the perfect combination of skills to enhance any occasion. Traditional, yet contemporary. This is The Eastside Rooms.
Aloft Birmingham Eastside & The Eastside Rooms is a Disability Confident Employer.
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
We want our team to have a work life balance that works both for them and the business. Please feel free to talk to us at the interview stage about the flexibility you need and we will explore what’s possible for the role.
As part of the Eastside team, you will have access to a suite of benefits that include:
- Hotel discounts portfolio wide – staff rates and up to 50% discount on food & beverage and spa
- Subsidised meals on duty
- Paid breaks
- Financial contribution towards childcare from day 1 of employment
- Annual wellbeing allowance up to ÂŁ350 from 12 months service
- A minimum of 30 days holiday (pro rata for part time and condensed hours working patterns)
- Salary Sacrifice Schemes – Holiday purchase scheme and Cycle to work scheme.
- Wagestream – stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Company sick pay – giving you piece of mind when you need it the most
- Annual reviews for salary and employee benefits
- A genuine commitment to your personal and professional growth through our excellent Learning & Development offerings
- Regular recognition of your contribution, including team appreciation days and events, quarterly and annual awards and on-the-spot rewards via our online recognition platform
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If you would like to discuss this in more detail, please feel free to reach out to our HR team by phone (0121 820 6000) or email
The Day in the Life:
The Guest Service Manager plays a pivotal role in ensuring exceptional guest experiences across all areas of the hotel, including reception, restaurant, and bar. As a hands-on leader, you will oversee daily operations, support and mentor team members, and ensure the smooth running of all guest-facing services while upholding Aloft brand standards.
What do we need from you?
To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.
Interested? Click apply and start your journey with Aimbridge EMEA today. Your dream job awaits…
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.
sive team shaping the future of hospitality.
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Guest Service Manager (F&B - Flexible Contract) employer: Aimbridge
Contact Detail:
Aimbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager (F&B - Flexible Contract)
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Aloft Hotels' vibe and values. This way, you can show how your personality aligns with their mission of creating exceptional experiences.
✨Tip Number 2
Practice your people skills! As a Guest Service Manager, you'll be all about connecting with guests and team members. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Show off your leadership style! Be ready to share examples of how you've mentored or supported team members in the past. Aloft is looking for someone who can inspire and lead with a touch of fun!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Aloft family. Let's get you that dream job!
We think you need these skills to ace Guest Service Manager (F&B - Flexible Contract)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of flair and fun into your words. Remember, we’re all about creating exceptional experiences, and that starts with you!
Tailor Your Application: Make sure to tailor your application to the Guest Service Manager role. Highlight your relevant experience in hospitality and how it aligns with our brand standards. We love seeing how your skills can enhance the guest experience at Aloft Hotels!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and skills – this helps us see your strengths at a glance!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Aimbridge EMEA!
How to prepare for a job interview at Aimbridge
✨Know the Brand
Before your interview, dive deep into Aloft Hotels and Aimbridge Hospitality. Understand their values, mission, and what makes them unique in the hospitality industry. This knowledge will help you connect your experience to their brand ethos during the conversation.
✨Showcase Your Personality
As they emphasise personality, be sure to let yours shine through! Share stories that highlight your flair for hospitality and how you've created exceptional guest experiences in the past. Authenticity goes a long way in making a memorable impression.
✨Prepare for Situational Questions
Expect questions about how you would handle specific scenarios in guest service. Think of examples where you resolved conflicts, improved guest satisfaction, or led a team effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Discuss Flexibility Openly
Since they value work-life balance, don’t hesitate to discuss your own needs for flexibility during the interview. Be honest about what works for you, and show that you’re open to finding a solution that benefits both you and the hotel.