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- Tasks: Lead the guest services team to ensure exceptional experiences for all guests.
- Company: Join Aimbridge Hospitality, a global leader in connecting people with unforgettable experiences.
- Benefits: Enjoy hotel discounts, flexible pay options, and 30+ days holiday.
- Why this job: Be part of a vibrant culture focused on people and exceptional service.
- Qualifications: Experience in hotel management and strong leadership skills are essential.
- Other info: We're committed to inclusivity and personal growth within our team.
The predicted salary is between 28800 - 43200 £ per year.
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
As part of the Manchester International Airport complex and situated within close proximity to all three terminals, this hotel boasts 260 bedrooms and is a super busy property with on average 250 check in’s & out’s per day!
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- 24/7 access to our employee assistance programme
A day in the life of…
As Guest Services Manager you’ll be responsible for managing the guest services team and ensuring that guests receive exceptional service throughout their stay. Key responsibilities include overseeing front desk operations, managing reservations, handling guest complaints, and ensuring the cleanliness and maintenance of guest rooms and common areas. You’ll be responsible for managing the budget for the department, hiring and training staff, and developing and implementing guest service policies and procedures. In addition, you will be responsible for maintaining positive relationships with guests and ensuring that the hotel\’s reputation for excellent customer service is upheld.
As Guest Services Manager you’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
What do we need from you?
- You’ll have prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service.
- As Guest Services Manager, you should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
- Strong leadership and organisational skills to effectively recruit manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.
- We’re looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You’ll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
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Guest Service Manager employer: Aimbridge
Contact Detail:
Aimbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager
✨Tip Number 1
Familiarise yourself with Aimbridge Hospitality's values and mission. Understanding their 'people first' approach will help you align your interview responses with their culture, showcasing how you can contribute to their commitment to exceptional guest experiences.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your leadership skills and ability to handle guest complaints effectively. This will show the hiring team that you have the practical skills needed for the Guest Service Manager role.
✨Tip Number 3
Research the hotel software and systems commonly used in the industry, particularly property management systems (PMS) and customer relationship management (CRM) tools. Being knowledgeable about these systems will give you an edge during discussions about your technical capabilities.
✨Tip Number 4
Network with current or former employees of Aimbridge Hospitality if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Guest Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Guest Service Manager. Familiarise yourself with the key tasks such as managing front desk operations, handling guest complaints, and overseeing staff training.
Tailor Your CV: Customise your CV to highlight relevant experience in hotel management or customer service. Emphasise your leadership skills, familiarity with hotel software, and any achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to exceptional guest service. Use specific examples from your past experiences to illustrate how you can contribute to Aimbridge's mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Aimbridge
✨Showcase Your Customer Service Skills
As a Guest Service Manager, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully handled guest complaints or improved guest satisfaction. This will demonstrate your commitment to the role.
✨Familiarise Yourself with Hotel Operations
Make sure you have a solid understanding of hotel operations, including front desk procedures and reservation systems. Research Aimbridge Hospitality's specific practices and be ready to discuss how your experience aligns with their operational needs.
✨Demonstrate Leadership Qualities
Highlight your leadership skills during the interview. Be prepared to discuss how you've managed teams in the past, set goals, and motivated staff. Aimbridge values strong leaders, so showcasing your ability to inspire and guide others will be beneficial.
✨Express Your Passion for Hospitality
Convey your enthusiasm for providing an exceptional guest experience. Share what drives your passion for hospitality and how you align with Aimbridge's 'people first' approach. This will help you connect with the interviewers on a personal level.
