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- Tasks: Provide top-notch customer service, assist with check-ins, and manage guest inquiries.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry.
- Benefits: Enjoy hotel discounts, competitive pay, and access to wellness programmes.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Great opportunities for growth in an inclusive and supportive environment.
The predicted salary is between 20000 - 30000 £ per year.
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Staff meals on duty
- Starting salary above national minimum wage
- Access to hotel gym facilities
- Free staff parking
A day in the life of… Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You’ll have the ability to remain calm and professional in high-pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impacts the success and reputation of our hotel. As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first-class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’. So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Guest Service Assistant - Front Office employer: Aimbridge
Contact Detail:
Aimbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant - Front Office
✨Tip Number 1
Get to know the company! Research Aimbridge Hospitality and its values. When you understand what makes them tick, you can tailor your approach and show how you fit into their culture.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests and colleagues daily, role-play common scenarios. This will help you feel more confident and ready to impress during interviews.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed tasks or resolved issues in previous roles. This will demonstrate your ability to handle the fast-paced environment at the front desk.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Aimbridge. Don’t miss out!
We think you need these skills to ace Guest Service Assistant - Front Office
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for providing exceptional guest experiences shine through. We want to see that you genuinely care about making guests feel welcomed and valued!
Highlight Your Communication Skills: Since you'll be interacting with guests and colleagues daily, make sure to emphasise your excellent verbal and written communication skills in your application. We love candidates who can convey their thoughts clearly and effectively!
Be Organised and Detail-Oriented: Mention any experience you have with managing reservations or handling multiple tasks at once. We appreciate candidates who can demonstrate strong organisational skills and attention to detail, as these are crucial for a smooth front office operation.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Aimbridge
✨Know the Company Inside Out
Before your interview, take some time to research Aimbridge Hospitality and its values. Understand their commitment to customer service and how they connect people to great experiences. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Guest Service Assistant, communication is key. During the interview, practice clear and confident speaking. Use examples from your past experiences where you successfully handled guest inquiries or complaints. This will demonstrate your ability to provide excellent customer service under pressure.
✨Highlight Your Organisational Skills
Be prepared to discuss how you manage multiple tasks efficiently. Share specific instances where your organisational skills made a difference, such as managing reservations or ensuring smooth check-ins. This will reassure them that you can handle the fast-paced environment of the front office.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. Bring up examples where your meticulous nature prevented mistakes or improved guest satisfaction. Whether it’s double-checking bookings or ensuring accurate information, showing that you value precision will set you apart from other candidates.
