Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Front Office operation and ensure exceptional guest experiences.
- Company: Aimbridge Hospitality EMEA manages over 1,600 hotels globally, including big brands and unique independents.
- Benefits: Enjoy hotel discounts, subsidised meals, paid breaks, and a minimum of 33 days holiday.
- Why this job: Join a vibrant team focused on creating memorable experiences in a stylish environment.
- Qualifications: Proven leadership experience, strong communication skills, and knowledge of hotel operations required.
- Other info: Flexible work-life balance and commitment to personal growth through excellent training opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.
Aloft Hotels are designed for global travellers who love open spaces, open thinking and open expression. This is a place where travel creates possibilities, where style is necessary, connectivity keeps up with you, social scenes are vibrant, and the only direction is forward. This is Aloft Hotels.
The Eastside Rooms is a unique environment that combines the innovation of the future with Birmingham’s iconic heritage. Think stylish with a touch of cool. Professional with a touch of fun. We’re all about creating exceptional experiences. Couple attention to detail with a distinctive attitude for creating spectacular memories and you have the perfect combination of skills to enhance any occasion. Traditional, yet contemporary. This is The Eastside Rooms.
What is in it for you?
We want our team to have a work life balance that works both for them and the business. Please feel free to talk to us at the interview stage about the flexibility you need and we will explore what’s possible for the role.
As part of the Eastside team, you will have access to an excellent suite of benefits that include
- Hotel discounts portfolio wide – staff rates and up to 50% discount on food & beverage and spa
- Subsidised meals on duty
- Paid breaks
- Financial contribution towards childcare from day 1 of employment
- Annual wellbeing allowance of up to £350 from your second year of employment
- A minimum of 33 days holiday
- Wagestream – stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Company sick pay – giving you piece of mind when you need it the most
- Annual reviews for salary and employee benefits
- Festive salary enhancements
- Boomerang – Aimbridge internal sales lead program, the lead sender can earn 5% un-capped commission on actualized revenues
- A genuine commitment to your personal and professional growth through our excellent Learning & Development offerings
- Regular recognition of your contribution, including team appreciation days and events, quarterly and annual awards and on-the-spot rewards via our online recognition platform
A day in the life of…
As Front Office Manager you will lead the Front Office operation, with flexibility to support and supervise other hotel operational areas including food and beverage as required, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. you will also oversee all recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis.
What do we need from you?
- Proven leadership and team management experience.
- Exceptional interpersonal and communication skills.
- Strong knowledge of front office operations and hotel systems.
- Proactive problem-solving abilities with a guest-first mindset.
- Attention to detail and commitment to high service standards.
- Ability to multitask and adapt to dynamic operational requirements.
- Knowledge of the Marriott Bonvoy program and local area attractions.
Interested? Click apply and start your journey with Aimbridge EMEA today. Your dream job awaits…
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.
#J-18808-Ljbffr
Front Office Manager employer: Aimbridge
Contact Detail:
Aimbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with Aloft Hotels and The Eastside Rooms. Understanding their unique style and guest experience will help you demonstrate your alignment with their values during the interview.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've successfully managed teams and improved guest experiences, as this is crucial for the Front Office Manager position.
✨Tip Number 3
Brush up on your knowledge of hotel systems and front office operations. Being well-versed in these areas will not only boost your confidence but also show that you're prepared to hit the ground running.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you prioritise guest satisfaction. Think of scenarios where you've turned challenges into positive outcomes, as this will resonate well with their guest-first mindset.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front Office Manager. Familiarise yourself with the skills and experiences required, such as leadership, communication, and knowledge of hotel operations.
Tailor Your CV: Customise your CV to highlight relevant experience in front office operations and team management. Use specific examples that demonstrate your problem-solving abilities and commitment to high service standards.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Aloft Hotels' unique environment. Mention how your skills align with their values and how you can contribute to creating exceptional guest experiences.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Aimbridge
✨Showcase Your Leadership Skills
As a Front Office Manager, your leadership experience is crucial. Be prepared to discuss specific examples of how you've successfully managed teams in the past, highlighting your ability to motivate and develop staff.
✨Demonstrate Guest-Centric Thinking
Aimbridge values a guest-first mindset. Share instances where you've gone above and beyond to enhance guest experiences, and be ready to discuss how you would handle challenging situations with guests.
✨Know Your Hotel Systems
Familiarise yourself with common front office operations and hotel management systems. Being able to speak knowledgeably about these will show that you're prepared and understand the technical aspects of the role.
✨Research the Company Culture
Understanding Aimbridge's commitment to work-life balance and employee development can set you apart. Mention how their values align with your own and how you can contribute to creating exceptional experiences at The Eastside Rooms.