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- Tasks: Handle sales enquiries and convert them into confirmed bookings with a proactive approach.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry.
- Benefits: Enjoy hotel discounts, leadership training, and 24/7 employee support.
- Why this job: Be part of a passionate team creating exceptional guest experiences.
- Qualifications: 2 years in a guest-facing role or phone experience preferred.
- Other info: Inclusive environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- 24/7 access to our employee assistance programme
A day in the life of… To ensure that all sales enquiries are dealt with in a proactive manner, and converted to confirmed bookings, to the agreed company standards using the company Sales Conversation techniques. Understanding the business and keeping up to date with hotel’s selling strategy and letting policy and promotions. To ensure that all reservations are directly inputted into the Opera system, and maintenance of an accurate filing system. Ensure team is aware of referral procedures, when denying enquiries. Ensure that no shows and cancellation charges are dealt with daily.
What do we need from you? Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. Ideally you will have a minimum of 2 years experience in either a guest facing role or on the phone. We use the reservations systems - Opera V5 & Opera Cloud so experience on these will be a huge advantage. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Cluster Reservations Agent - ibis Budget, Holiday Inn & Tribe Manchester Airport employer: Aimbridge
Contact Detail:
Aimbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Reservations Agent - ibis Budget, Holiday Inn & Tribe Manchester Airport
✨Tip Number 1
Get to know the company! Research Aimbridge Hospitality and their brands like ibis Budget and Holiday Inn. Understanding their values and culture will help you connect during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your sales conversation techniques. Since this role involves converting enquiries into bookings, brush up on your communication skills. Role-play with a friend or use online resources to refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Cluster Reservations Agent - ibis Budget, Holiday Inn & Tribe Manchester Airport
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for providing an exceptional guest experience in your application. We want to see that you’re not just looking for a job, but that you genuinely care about making guests feel welcome and valued.
Tailor Your CV: Don’t just send out the same CV for every application. Take a moment to tweak it for this role by highlighting your relevant experience, especially if you've worked with reservations systems like Opera. We love seeing how your background fits with our needs!
Be Clear and Concise: When writing your cover letter or any application responses, keep it clear and to the point. We appreciate straightforward communication, so make sure you get your key points across without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Aimbridge
✨Know Your Stuff
Before the interview, make sure you’re familiar with Aimbridge Hospitality and their brands. Understand their values, especially the 'people first' approach, and be ready to discuss how your experience aligns with their mission.
✨Showcase Your Experience
Highlight your previous roles, especially any guest-facing or reservations experience. Be prepared to share specific examples of how you've provided exceptional service or handled challenging situations in the past.
✨Familiarise Yourself with Opera
If you have experience with the Opera reservation systems, mention it! If not, do a bit of research on how it works. Showing that you’re proactive about learning can really impress the interviewers.
✨Ask Thoughtful Questions
Prepare some questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if it’s the right fit for you. Think about asking about team dynamics or training opportunities.
