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- Tasks: Lead a team in central reservations, ensuring top-notch service and coaching advisors.
- Company: Aimbridge, a leading hospitality company in Manchester.
- Benefits: Career development opportunities and hands-on leadership experience.
- Other info: Great chance to grow your career in a dynamic environment.
- Why this job: Blend leadership with operations while making a real impact on revenue.
- Qualifications: Experience in contact-centre hospitality and a passion for commercial success.
The predicted salary is between 30000 - 40000 £ per year.
Aimbridge in Manchester is seeking an experienced Assistant Central Reservations Office Manager. The role is focused on leading a centralized reservations function, ensuring high-quality service, and coaching Reservations Advisors.
Candidates should have experience in a contact-center-style hospitality environment, with a strong interest in commercial aspects. The position offers exposure, development opportunities, and the chance to blend leadership with hands-on operations, making it ideal for those aspiring to grow in their career.
Central Reservations Lead — Drive Operations & Revenue Impact employer: Aimbridge
Contact Detail:
Aimbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Reservations Lead — Drive Operations & Revenue Impact
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work in reservations or operations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and revenue impact. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience in a contact-centre environment during interviews. Share specific examples of how you’ve improved service quality or coached team members to highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Central Reservations Lead — Drive Operations & Revenue Impact
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a contact-center-style hospitality environment. We want to see how your skills align with leading a centralized reservations function and ensuring high-quality service.
Showcase Your Leadership Skills: In your cover letter, emphasise any previous leadership roles you've had, especially in coaching or managing teams. We’re looking for someone who can blend leadership with hands-on operations, so let us know how you’ve done this before!
Express Your Commercial Interest: Since the role has a strong commercial aspect, make sure to mention your interest and any relevant experience in driving revenue impact. We love candidates who are passionate about the business side of hospitality!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Aimbridge
✨Know the Company Inside Out
Before your interview, make sure you research Aimbridge thoroughly. Understand their values, mission, and the specifics of their reservations function. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Highlight Your Leadership Experience
Since the role involves coaching Reservations Advisors, be prepared to discuss your previous leadership experiences. Share specific examples of how you've successfully led a team, improved service quality, or handled challenges in a contact-centre environment.
✨Demonstrate Your Commercial Acumen
Given the focus on revenue impact, think about how you can showcase your understanding of commercial aspects in hospitality. Prepare to discuss strategies you've implemented in the past that positively affected revenue or customer satisfaction.
✨Prepare Questions That Show Your Interest
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team's goals, challenges they face, or how success is measured in the role. This shows you're not just interested in the job, but also in contributing to the company's success.