At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests have a smooth check-in and check-out experience.
- Company: Join Aimbridge Hospitality, a global leader in hospitality with a people-first approach.
- Benefits: Enjoy hotel discounts, flexible working, uncapped incentives, and industry-leading training.
- Other info: Great opportunities for career growth and a supportive team culture.
- Why this job: Make a real impact on guest experiences while developing your skills in a dynamic environment.
- Qualifications: Strong communication, organisational skills, attention to detail, and basic computer proficiency required.
The predicted salary is between 20000 - 25000 £ per year.
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Flexible working opportunities
- Staff meals on duty
A day in the life of… As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up‑selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation. As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organisational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.
Receptionist in Brighton employer: Aimbridge
Aimbridge Hospitality EMEA is an exceptional employer that prioritises a 'people first' approach, fostering a vibrant work culture where employees are empowered to grow and thrive. With industry-leading training, flexible working opportunities, and generous hotel discounts, our team members enjoy a rewarding experience in exciting destinations while contributing to unforgettable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Brighton
✨Tip Number 1
Get to know the company! Research Aimbridge Hospitality and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview – it shows you care about the role and the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist in Brighton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the specific role of Receptionist. Highlight your communication skills, organisational abilities, and attention to detail. We love seeing how your experiences align with what we’re looking for!
Proofread, Proofread, Proofread!:Before hitting send, give your application a thorough proofread. Spelling mistakes or typos can create a negative impression. We appreciate attention to detail, so make sure your application reflects that!
Apply Through Our Website:We encourage you to apply through our website for the best experience. It’s straightforward and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Aimbridge
✨Know the Company Inside Out
Before your interview, take some time to research Aimbridge Hospitality EMEA. Understand their values, the brands they work with, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a receptionist, communication is key. Prepare examples of how you've successfully interacted with guests or colleagues in the past. Practise articulating your thoughts clearly and confidently, as this will demonstrate your ability to provide excellent customer service.
✨Demonstrate Organisational Prowess
Think of specific instances where your organisational skills made a difference. Whether it was managing bookings or ensuring smooth operations, be ready to share these experiences. Highlighting your ability to multitask and stay organised will resonate well with the interviewers.
✨Attention to Detail is Crucial
Prepare to discuss how you ensure accuracy in your work. You might want to mention any systems or processes you use to double-check information. This will reassure the interviewers that you understand the importance of detail in providing a great guest experience.
