At a Glance
- Tasks: Lead the guest services team and ensure exceptional experiences for all guests.
- Company: Aimbridge Hospitality, a global leader in hospitality with a people-first approach.
- Benefits: Industry-leading training, hotel discounts, flexible working, and uncapped incentives.
- Other info: Inclusive culture with excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Experience in hotel management and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand.
We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between.
From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Flexible working opportunities
- Staff meals on duty
- Starting salary above national minimum wage
- Access to hotel gym facilities
- Career and lifestyle breaks – Allowing you to take time off for key life events.
- Free staff parking
- A day in the life of…
As Guest Services Manager you’ll be responsible for managing the guest services team and ensuring that guests receive exceptional service throughout their stay.
Key responsibilities include overseeing front desk operations, managing reservations, handling guest complaints, and ensuring the cleanliness and maintenance of guest rooms and common areas.
You’ll be responsible for managing the budget for the department, hiring and training staff, and developing and implementing guest service policies and procedures.
In addition, you will be responsible for maintaining positive relationships with guests and ensuring that the hotel’s reputation for excellent customer service is upheld.
What do we need from you?
- You’ll have prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service.
- As Guest Services Manager, you should have excellent communication and interpersonal skills to effectively manage staff and interact with guests.
You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
- Strong leadership and organisational skills to effectively recruit manage and motivate staff members.
You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.
- We’re looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools.
You’ll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.
At Aimbridge, we recognise that people are the heart of our business.
As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
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Guest Service Manager (Six months maternity cover) in Bournemouth employer: Aimbridge
Aimbridge is an exceptional employer that prioritises its employees' well-being and growth, offering a vibrant work culture in the heart of Greater London. With flexible shifts, generous staff perks like hotel discounts, and comprehensive training opportunities, you'll find a supportive environment that encourages collaboration and personal development. Join us to be part of a team that truly values your contributions and fosters a rewarding career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Manager (Six months maternity cover) in Bournemouth
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Guest Service Manager (Six months maternity cover) in Bournemouth
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Aimbridge
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Aimbridge. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
