At a Glance
- Tasks: Lead high-performing teams and drive operational excellence in a fast-paced events environment.
- Company: Join a global hospitality organisation with a focus on innovation and teamwork.
- Benefits: Enjoy hotel discounts, subsidised meals, and a minimum of 33 days holiday.
- Other info: Flexible work-life balance and commitment to personal growth in a supportive environment.
- Why this job: Make a real impact on guest experiences and team performance while developing your leadership skills.
- Qualifications: Experience in high-volume operations and a strong commercial mindset are essential.
The predicted salary is between 35000 - 42000 £ per year.
If you thrive on leading high-performing teams, driving operational excellence and developing capability across a business, this is an opportunity to step into a role with real influence, visibility and progression potential within a global hospitality organisation.
About the Role
This role is suited to someone who enjoys leading from the front, developing others and taking ownership of performance across a fast-paced conference and events environment. As Operations Manager, you will play a central role in delivering consistent, high-quality operations. You will contribute to the strategic direction of the Eastside Rooms while ensuring day-to-day delivery is aligned, efficient and focused on both guest experience and commercial performance.
You will have clear visibility of how your leadership influences team capability, service standards and overall business results. Working closely with the Director of Operations and heads of departments, you will help create a culture of accountability, continuous improvement and service excellence.
The Role
In this position, you will have a direct impact on how the Conference and Events space operates, how teams perform and how guests experience the brand. You will take ownership of operational delivery, ensuring that standards, processes and team performance are consistently aligned to business expectations. Day to day, this includes working closely with department heads to drive performance, supporting recruitment and onboarding activity, and coaching leaders to build capability within their teams. You will use guest feedback, operational data and commercial insight to identify opportunities for improvement, implementing changes that strengthen both service delivery and financial performance. You will also play a key role in shaping the culture of the department, setting clear expectations, driving engagement and ensuring teams are supported to deliver consistently.
Success in this role looks like a well-aligned, high-performing operation where teams continue to develop, standards are consistently delivered and both guest satisfaction and commercial performance are improving.
What We’re Looking For
We are looking for someone who is a confident and credible operational leader, able to bring teams together and drive performance through people. You will have experience operating at Head of Department level or above within a high-volume C&E operations or other hospitality environment, with a track record of improving performance and leading teams effectively. You will be comfortable influencing and challenging where needed, building strong working relationships across departments to ensure alignment and accountability. You will take an active role in developing others, recognising potential and supporting individuals to build their capability and progress.
A strong commercial mindset is essential. You will understand how operational decisions influence financial performance and will balance guest experience with business outcomes. You will also bring energy, resilience and a hands-on approach, adapting to changing priorities and leading by example in a fast-paced environment.
What You Can Expect from Us
We want our team to have a work life balance that works both for them and the business. Please feel free to talk to us at the interview stage about the flexibility you need and we will explore what’s possible for the role. As part of the Eastside team, you will have access to a suite of benefits that include:
- Hotel discounts portfolio wide – staff rates and up to 50% discount on food & beverage and spa
- Subsidised meals on duty
- Paid breaks
- Financial contribution towards childcare from day 1 of employment up to age 12
- Annual wellbeing allowance of up to £500
- A minimum of 33 days holiday
- Salary Sacrifice Schemes – Holiday purchase scheme and Cycle to work scheme.
- Wagestream – stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Company sick pay - giving you peace of mind when you need it the most
- Annual reviews for salary and employee benefits
- Boomerang - Aimbridge internal sales lead program, the lead sender can earn 5% un-capped commission on actualized revenues
- A genuine commitment to your personal and professional growth through our excellent Learning & Development offerings
- Regular recognition of your contribution, including team appreciation days and events, monthly and annual awards and on-the-spot rewards
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If you would like to discuss this in more detail, please feel free to reach out to our HR team by phone (0121 820 6000) or email (hr@eastsiderooms.com).
Why Join Aimbridge?
At Aimbridge, we recognise that people are the heart of our business. As a global leader, we are committed to creating an environment where everyone feels they belong, a place where you can grow, develop and build a meaningful career. If you are looking for a role where you can make an impact, develop your leadership capability and be part of a supportive and ambitious team, we would love to hear from you.
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our 'people first' approach to business, the Aimbridge experience is like no other.
Aloft Hotels are designed for global travellers who love open spaces, open thinking and open expression. This is a place where travel creates possibilities, where style is necessary, connectivity keeps up with you, social scenes are vibrant, and the only direction is forward. This is Aloft Hotels.
The Eastside Rooms is a unique environment that combines the innovation of the future with Birmingham’s iconic heritage. Think stylish with a touch of cool. Professional with a touch of fun. We’re all about creating exceptional experiences. Couple attention to detail with a distinctive attitude for creating spectacular memories and you have the perfect combination of skills to enhance any occasion. Traditional, yet contemporary. This is The Eastside Rooms.
Aloft Birmingham Eastside & The Eastside Rooms is a Disability Confident Employer.
Operations Manager - Conference and Events in Birmingham employer: Aimbridge
Aimbridge is an exceptional employer that prioritises its employees' well-being and growth, offering a vibrant work culture in the heart of Greater London. With flexible shifts, generous staff perks like hotel discounts, and comprehensive training opportunities, you'll find a supportive environment that encourages collaboration and personal development. Join us to be part of a team that truly values your contributions and fosters a rewarding career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Conference and Events in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Aimbridge. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Aimbridge
Don't be shy about reaching out to Aimbridge directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager - Conference and Events in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Aimbridge and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Aimbridge
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
