At a Glance
- Tasks: Lead a dynamic reservations team and enhance guest experiences.
- Company: Join a leading hospitality brand with a focus on growth and development.
- Benefits: Career progression, hands-on leadership experience, and a supportive work environment.
- Other info: Opportunity to influence commercial decisions and improve processes.
- Why this job: Make a real impact on guest satisfaction while developing your leadership skills.
- Qualifications: Experience in reservations or contact-centre roles, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
This is a brilliant step-up role for an experienced reservations professional who is ready to move into broader leadership, exposure and commercial influence. As Assistant Central Reservations Office Manager, you’ll be helping to lead a centralised reservations function that sits at the heart of the commercial and guest journey. You’ll balance day-to-day operational excellence with coaching, performance management and a growing understanding of how reservations performance drives revenue, conversion and guest satisfaction across the wider hotel portfolio. This role is ideal for someone who enjoys being close to the detail, thrives on improving processes, and wants visibility into how strategic commercial decisions are made — while still having the space to develop their leadership style.
The Role
Working closely with the Central Reservations Office Manager, you’ll help ensure the reservations team consistently delivers a high-quality, efficient and guest-focused service. You’ll support the coordination of daily activity, help manage workload, and act as a go-to escalation point for both the team and hotel partners. You’ll play an active role in coaching and developing Reservations Advisors, supporting onboarding, training and ongoing performance conversations. You’ll also contribute to team engagement, rota planning and cover, helping create a positive, structured and accountable working environment. Beyond the day-to-day, you’ll be encouraged to get involved in reporting, quality monitoring and continuous improvement activity — identifying trends, spotting opportunities to improve conversion, and supporting initiatives that enhance both commercial performance and the guest experience.
What We’re Looking For
You’ll already have solid experience within a reservations or contact‑centre‑style hospitality environment and be comfortable handling volume, complexity and competing priorities. You may already be acting as a senior advisor, team lead or deputy — or you may simply be ready for that next step. You’ll bring a calm, organised approach, confidence when dealing with people, and a genuine interest in developing others. Strong communication skills are key, alongside good commercial awareness and an appetite to learn how central reservations fits into the broader revenue picture. Leadership experience doesn’t need to be formal — what matters most is your potential, credibility with peers, and desire to grow.
Why Join Us?
You’ll be joining a central function with real influence, working closely with commercial, operations and hotel teams across the wider business. This role offers exposure, development and progression, with the opportunity to build leadership capability while remaining hands‑on and connected to the guest journey. If you’re looking for a step‑up role that blends people leadership, operational excellence and commercial visibility, this is a fantastic opportunity to move your career forward.
Assistant Central Reservations Office Manager employer: Aimbridge
Join a dynamic and supportive work environment where your contributions directly impact guest satisfaction and commercial success. As an Assistant Central Reservations Office Manager, you'll benefit from extensive training and development opportunities, fostering both personal and professional growth while working alongside a passionate team dedicated to excellence. Located in a vibrant area, our company promotes a culture of collaboration and innovation, making it an ideal place for those looking to advance their careers in hospitality management.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Central Reservations Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand how their reservations process works and think about how you can contribute to improving it. This will show your genuine interest and help you stand out.
✨Tip Number 3
Practice your leadership skills! Even if you haven’t held a formal leadership position, think of times when you’ve coached or supported others. Be ready to share these experiences during interviews to demonstrate your potential.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Assistant Central Reservations Office Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Assistant Central Reservations Office Manager role. Highlight your reservations experience, leadership potential, and any relevant achievements that showcase your ability to improve processes and drive guest satisfaction.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're excited about this role and how your background makes you a perfect fit. Be sure to mention your interest in developing others and your understanding of how reservations impact revenue and guest experience.
Showcase Your Leadership Style:Even if you haven't held a formal leadership position, share examples of how you've influenced or supported your team. We want to see your potential and how you can contribute to coaching and developing others in the reservations team.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Aimbridge
✨Know Your Stuff
Make sure you’re well-versed in the ins and outs of reservations processes. Brush up on how they impact revenue and guest satisfaction, as this role is all about balancing operational excellence with commercial influence.
✨Showcase Your Leadership Potential
Even if you haven’t held a formal leadership position, think of examples where you’ve coached or supported others. Be ready to discuss how you can help develop your future team and create a positive working environment.
✨Be Ready to Discuss Improvements
Prepare to talk about any ideas you have for improving processes within the reservations function. Highlighting your proactive approach to spotting trends and opportunities will show that you’re not just detail-oriented but also strategic.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, especially when discussing your experience and how it relates to the job. Remember, it’s all about making a connection!
