At a Glance
- Tasks: Oversee the Front Office Team and manage guest complaints and reservations.
- Company: Join a hotel that prioritises exceptional guest experiences and brand standards.
- Benefits: Enjoy industry-leading training, hotel discounts, and access to gym facilities.
- Other info: Applicants must be 18 years or older and pass a Basic Disclosure Check.
- Why this job: Play a vital role in ensuring guests have a first-class stay at the hotel.
- Qualifications: Strong leadership and customer service skills are essential for this role.
The predicted salary is between 25000 - 30000 £ per year.
As Reception Supervisor you'll be responsible for overseeing the Front Office Team and ensuring that guests receive excellent service during their stay. Key responsibilities include managing the front desk, handling guest complaints, managing reservations, and ensuring that guest rooms and common areas are clean and well‑maintained. You will also assist the operations manager in training staff, enforcing guest service policies and procedures, and maintaining positive relationships with guests. Most importantly, you'll play a vital role in ensuring that guests have a first‑class comfortable and enjoyable stay at the hotel.
Qualifications
- Leadership skills: strong leadership to effectively manage and motivate the guest services team.
- First‑class customer service skills: excellent ability to handle guest complaints and ensure guest satisfaction.
- Organisational skills: organised with strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
- Knowledge of hotel policies and procedures: good understanding of the hotel's policies and procedures, including room rates, check‑in and check‑out procedures, and available services and facilities.
- Familiarity with common hotel computer systems and software: ideal.
Eligibility: only applicants 18 years or older will be considered. A Basic Disclosure Check will be required during onboarding. Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.
Benefits
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – staff rates and up to 50% discount on food & beverage and spa
- Access to Stream – up to 40% pay as it is earned and automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
- Starting salary above national minimum wage
- Access to hotel gym facilities
- Free staff parking
Reception Supervisor in Willerby employer: Aimbridge Hospitality
This hotel offers extensive training and leadership development opportunities, alongside staff discounts of up to 50% on food and beverages. Located in a vibrant area, the team is dedicated to providing an exceptional guest experience.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Willerby
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Aimbridge Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Aimbridge Hospitality
Don't be shy about reaching out to Aimbridge Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor in Willerby
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Aimbridge Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Aimbridge Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
