At a Glance
- Tasks: Ensure guest safety, prepare breakfast, and provide top-notch customer service during night shifts.
- Company: Join Aimbridge Hospitality, a global leader in the hotel industry with a people-first approach.
- Benefits: Enjoy hotel discounts, flexible pay options, and access to training and development opportunities.
- Other info: Great career growth potential in a supportive and diverse environment.
- Why this job: Be part of a dynamic team, making guests' stays enjoyable while developing your skills.
- Qualifications: Must be 18+, have strong communication skills, and be ready for overnight shifts.
The predicted salary is between 26610 - 32524 £ per year.
As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights.
You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety.
You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner.
As an integral part of night time operations in the hotel, your role extends beyond the front desk!
You'll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset.
This role is unlike any other in our hotel and offers development opportunities across all departments.
You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
- Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
- Good communication skills: You'll have strong communication skills to interact with guests and staff members effectively.
You may also need to report any issues or incidents to the appropriate authorities.
- Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay.
You'll need to be approachable, friendly, and able to handle any guest complaints or requests.
- Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand.
We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between.
From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other., Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel.
At Aimbridge, we recognise that people are the heart of our business.
As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Free staff parking
- Access to hotel gym facilities
- #J-18808-Ljbffr
Night Porter in Willerby employer: Aimbridge Hospitality
Candlewood Suites Durham is an exceptional employer that prioritises employee growth and development within a supportive and dynamic work culture. With a focus on teamwork and clear communication, we offer our staff the opportunity to thrive in a high-demand environment while delivering outstanding guest experiences. Our commitment to excellence ensures that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Willerby
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Aimbridge Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Aimbridge Hospitality
Don't be shy about reaching out to Aimbridge Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter in Willerby
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Aimbridge Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Aimbridge Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
