operations Managers in West Bromwich

As the Operations Manager, you will be responsible for the overall performance of operational departments within the hotel to include Reception & Night, Housekeeping, F&B as well as Conference & Events, Kitchen and Leisure. Part of the key responsibilities will include:

• Drive effective performance management to include payroll & operational expenses.
• Oversee procurement and related processes for all operational departments ensuring delivery of financial targets.
• Contribute to the strategic business plan, maximizing revenue opportunities.
• Drive guest experience across the guests' journey and strive to deliver exceptional guest satisfaction.
• Deliver Brand and Management company standard operating procedures across all operational departments to support Brand requirement delivery.
• Deliver exceptional H&S standards across the business and meet minimum company expectation.
• Grow Team Engagement and ensure effective communication to all levels of the departments.
• Supervise Recruitment & team retention across operational departments, foster team development and promote a culture of service excellence.
• Manage guest expectation and feedback and cultivate a culture of continuous improvement.

Qualifications:

• Experience and a successful track record of managing at Food and Beverage Manager or Operations Manager level within a hotel or hospitality venue, experience within a major global brand is preferred.
• You will have strong experience in managing large Conference and Event Operations.
• Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.
• You’ll have extensive experience of working within structured team environment and able to demonstrate effective influencing skills.
• You’ll be highly commercially driven, thinking like a customer but always acting like an owner.
• Highly motivated and enthusiastic and good team player.
• Experience managing a busy team to improve their performance through coaching and feedback, and create performance and development goals for colleagues, recognising good performance.

About the Company:

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our 'people first' approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'. So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality. Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

Benefits:

• Industry leading training and leadership development opportunities.
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa.
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme.
• Minimum of 28 days holiday.
• Staff meals on duty.
• Access to hotel gym facilities.
• Career and lifestyle breaks - Allowing you to take time off for key life events.
• Free staff parking.