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- Tasks: Be the friendly face of our hotel, managing check-ins and ensuring guest satisfaction.
- Company: Join Aimbridge Hospitality EMEA, a leader in connecting people with amazing experiences.
- Benefits: Enjoy hotel discounts, flexible hours, and access to financial wellness tools.
- Why this job: Work in a vibrant team, gain valuable skills, and make a real impact on guest experiences.
- Qualifications: Strong communication skills and a passion for customer service are essential; training provided.
- Other info: Part-time role at Novotel Leicester, perfect for balancing work with studies.
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Job Reference:
9d6de9760f81
Job Views:
5
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Overview:
Aimbridge Hospitality EMEA is seeking a Part-Time Front Office Receptionist for 24 hours.
Description
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
Novotel Leicester is seeking a Part-Time Front Office Receptionist on a 24-hour contract.
What is in it for you?
As part of the Aimbridge team, you will have access to a suite of benefits that include
- Hotel discounts portfolio-wide – Staff rates and up to 50% discount on food & beverage and spa
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial well-being.
- 24/7 access to our employee assistance programme
- Career and lifestyle breaks – Allowing you to take time off for key life events.
- Volunteer days – Up to two days per year to support a charity of your choice
- Minimum of 28 days holiday (Full time)
- Starting salary above the national minimum wage
- Flexible working opportunities
A Day in the Life of…
As a Receptionist, you will be our guests\’ first and last point of contact, ensuring a smooth check-in/out process for all. Ensure the Front Office Manager is fully aware of any relevant feedback from guests and other departments. Maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Comply with hotel security, fire regulations, and all health and safety legislation. Experience isn’t essential as training will be given, but knowledge of customer service would be preferred.
We are looking for a Part-time Receptionist (24 hours per week) Based in the Novotel Leicester. You will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.
Based in the Novotel Leicester, you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock. Novotel Leicester has 154 comfortable and considerate bedrooms, with family options available, such as an extra sofa bed. Enjoy free Wi-Fi, Google Chrome Cast and luxury toiletries. Our onsite restaurant and bar, Nine B, serves international dishes with something to suit everyone. The hotel has a dedicated floor for meetings, with 4 fully equipped, flexible spaces to accommodate up to 140 delegates. The Presidential Suite boasts a private dining area and lounge with panoramic views over the city.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organisational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
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Receptionist Part Time 24 hours including weekends employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Part Time 24 hours including weekends
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of Novotel Leicester, including its amenities and nearby attractions, will help you engage confidently with guests and provide them with valuable information.
✨Tip Number 2
Practice your communication skills. Since you'll be interacting with guests daily, consider role-playing scenarios with friends or family to enhance your ability to handle various guest inquiries and situations effectively.
✨Tip Number 3
Get comfortable with basic computer software. Brush up on your Microsoft Office skills and explore hotel management systems like Opera or Fidelio online. Familiarity with these tools can give you a leg up during the interview process.
✨Tip Number 4
Show your passion for customer service. During any interactions, whether in person or over the phone, express your enthusiasm for creating exceptional guest experiences. This attitude can set you apart from other candidates.
We think you need these skills to ace Receptionist Part Time 24 hours including weekends
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that align with the Receptionist role. Emphasise your communication, organisational, and attention-to-detail skills, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working at Aimbridge Hospitality. Mention specific reasons why you want to join their team and how you can contribute to their mission of providing exceptional guest experiences.
Highlight Relevant Experience: If you have previous experience in hospitality or customer service, make sure to detail this in your application. Even if you lack direct experience, any roles that required strong communication or organisational skills should be included.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Receptionist.
How to prepare for a job interview at Aimbridge Hospitality
✨Showcase Your Communication Skills
As a receptionist, you'll be the first point of contact for guests. Make sure to demonstrate your excellent verbal and written communication skills during the interview. Practice common scenarios you might encounter and how you'd handle them.
✨Highlight Your Organisational Abilities
The role requires strong organisational skills to manage guest reservations and check-ins. Be prepared to discuss your previous experiences where you successfully managed multiple tasks or projects simultaneously.
✨Emphasise Attention to Detail
Mistakes in bookings can lead to unhappy guests. During the interview, provide examples of how you've ensured accuracy in your work in the past. This will show that you understand the importance of detail in this role.
✨Familiarise Yourself with Hotel Management Software
While experience isn't essential, having some knowledge of hotel management software like Opera or Fidelio can set you apart. If you have any experience with similar systems, be sure to mention it, or express your willingness to learn quickly.
