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- Tasks: Be the friendly face of our hotel, ensuring guests have a smooth check-in and check-out experience.
- Company: Join Aimbridge Hospitality, a global leader in hospitality with a people-first approach.
- Benefits: Enjoy competitive pay, hotel discounts, wellness support, and leadership development opportunities.
- Why this job: Make a real impact on guest experiences while working in a dynamic and inclusive environment.
- Qualifications: Strong communication skills, attention to detail, and basic computer proficiency are essential.
- Other info: Located near Birmingham Airport, with great transport links and a vibrant local scene.
The predicted salary is between 22700 - 25000 £ per year.
Job Ref: INT23894
Branch: Hilton Garden Inn Birmingham Airport
Location: Hilton Garden Inn Birmingham Airport, Birmingham
Salary/Benefits: £12.21 an hour
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 17/09/2025
Closing date: 19/10/2025
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We\’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our \”people first\” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
- Access to Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contribution
- Company sick pay – Giving you piece of mind when you need it the most
- Staff meals on duty
- Access to hotel gym facilities
A day in the life of…
As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You\’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you\’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.
As an integral part of our hotels operational team, you\’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You\’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone \’A Place to Grow\’
So, click apply today, we\’d love to welcome you to our inclusive team shaping the future of hospitality.
Walk to the airport, 15 minutes to town…
We\’re across the street from the NEC and Birmingham International Airport, with some rooms offering views of the runway. From the airport it\’s a 15-minute train ride into city center for shops, dining, and theaters. Enjoy breakfast, lunch, and dinner in The Odyssey Bar Bistro, our casual restaurant, with room service every evening.
Hilton Garden Inn Birmingham Airport Uk has a restaurant, fitness centre, a bar and shared lounge in Bickenhill. Located around 4 km from NEC Birmingham, the hotel with free WiFi is also 3.9 km away from Genting Arena. The accommodation features a 24-hour front desk, room service and luggage storage for guests. At the hotel, each room is equipped with a desk. All rooms are also fitted with air conditioning and a private bathroom. Guests can enjoy a buffet or a Full English/Irish breakfast. Food is served all day in the restaurant. Hilton Garden Inn Birmingham Airport Uk provides a business centre and guests can check the newspapers or use the fax machine and photocopier at the hotel.
Receptionist- Full time 40 hour contract employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist- Full time 40 hour contract
✨Tip Number 1
Get to know the company! Research Aimbridge Hospitality and the Hilton Garden Inn Birmingham Airport. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate your skills and experiences clearly, especially those communication skills they’re after.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and polished when you walk into that interview. It shows you care about the opportunity and respect the company’s standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Receptionist- Full time 40 hour contract
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the role of Receptionist. Highlight your communication skills and attention to detail, as these are key for this position. Use examples from your past experiences that relate directly to the job description.
Proofread, Proofread, Proofread!: Before hitting send, give your application a thorough proofread. Spelling mistakes or typos can create a negative impression. We’re looking for someone detail-oriented, so show us you can be meticulous!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our team at Aimbridge!
How to prepare for a job interview at Aimbridge Hospitality
✨Know the Company Inside Out
Before your interview, take some time to research Aimbridge Hospitality and the Hilton Garden Inn Birmingham Airport. Understand their values, mission, and what makes them unique in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Off Your Communication Skills
As a receptionist, excellent communication is key. During the interview, practice clear and confident speaking. You might even want to prepare a few examples of how you've successfully handled guest interactions or resolved issues in the past. This will demonstrate your ability to provide exceptional customer service.
✨Demonstrate Organisational Prowess
Highlight your organisational skills by discussing how you manage multiple tasks efficiently. You could share a specific instance where you successfully juggled guest check-ins, reservations, and other front desk duties. This will reassure the interviewer that you can handle the fast-paced environment of a hotel reception.
✨Be Detail-Oriented
Attention to detail is crucial in this role. Prepare to discuss how you ensure accuracy in bookings and guest information. You might even want to mention any experience you have with hotel management software, as this will show you're ready to hit the ground running.
