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- Tasks: Be the friendly face of our hotel, managing check-ins and ensuring guest satisfaction.
- Company: Join Aimbridge Hospitality EMEA, a leader in connecting people with amazing experiences worldwide.
- Benefits: Enjoy hotel discounts, flexible pay options, 30+ days holiday, and free staff parking.
- Why this job: Gain valuable experience in hospitality while working in a supportive, people-first environment.
- Qualifications: Strong communication, organisational skills, attention to detail, and basic computer proficiency required.
- Other info: We celebrate diversity and offer a welcoming workplace for everyone.
The predicted salary is between 24000 - 36000 £ per year.
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Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Minimum of 30 days holiday
- Starting salary above national minimum wage
- Free staff parking
A day in the life of…
As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.
As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
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Receptionist employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with Aimbridge Hospitality and their values. Understanding their 'people first' approach will help you align your responses during interviews, showcasing that you share their commitment to exceptional guest experiences.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Role-playing different scenarios you might encounter as a receptionist can help you feel more confident and prepared for real-life interactions with guests.
✨Tip Number 3
Get familiar with hotel management software like Opera or Fidelio. If you don’t have access to these systems, consider watching tutorial videos online to understand their functionalities, which will give you an edge during the interview process.
✨Tip Number 4
Showcase your organisational skills by creating a mock schedule or checklist for managing guest check-ins and reservations. This practical demonstration of your abilities can impress interviewers and highlight your attention to detail.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and front desk operations. Use bullet points for clarity and include specific achievements that demonstrate your organisational and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional guest experiences. Mention any relevant experience with hotel management software and your ability to work in a fast-paced environment. Make sure to convey your enthusiasm for joining Aimbridge Hospitality.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Receptionist role.
How to prepare for a job interview at Aimbridge Hospitality
✨Showcase Your Communication Skills
As a receptionist, you'll be the first point of contact for guests. During the interview, demonstrate your excellent verbal and written communication skills by engaging in clear and friendly conversation. Be prepared to discuss how you've effectively communicated in past roles.
✨Highlight Your Organisational Abilities
The role requires strong organisational skills to manage guest reservations and ensure smooth operations. Share specific examples from your previous experience where you successfully managed multiple tasks or handled busy periods efficiently.
✨Emphasise Attention to Detail
Mistakes in bookings can lead to unhappy guests, so it's crucial to show that you're detail-oriented. Prepare to discuss instances where your attention to detail made a positive impact, whether in previous jobs or during training.
✨Familiarise Yourself with Hotel Management Software
While not mandatory, having knowledge of hotel management software like Opera or Fidelio can set you apart. If you have experience with these systems, mention it during the interview. If not, express your willingness to learn and adapt quickly to new technologies.
