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For Companies At a Glance
- Tasks: Be the friendly face for guests, managing check-ins and ensuring a smooth experience.
- Company: Join Aimbridge Hospitality, a global leader in connecting people with amazing experiences.
- Benefits: Enjoy hotel discounts, flexible pay options, and access to gym facilities.
- Why this job: Gain valuable skills in a vibrant environment while making a real impact on guest experiences.
- Qualifications: Strong communication, organisational skills, and attention to detail are essential; tech-savvy is a plus.
- Other info: We value diversity and offer a supportive culture where everyone can thrive.
The predicted salary is between 20000 - 30000 £ per year.
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
- Free staff parking
A day in the life of…
As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.
As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Receptionist employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with Aimbridge Hospitality and their values. Understanding their 'people first' approach will help you align your responses during interviews, showcasing how you can contribute to their mission of providing exceptional guest experiences.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will prepare you for the types of interactions you'll have with guests and colleagues, ensuring you can handle various situations with confidence and professionalism.
✨Tip Number 3
Brush up on your organisational skills by creating a mock schedule or managing a small project. This will demonstrate your ability to handle multiple tasks efficiently, which is crucial for managing guest reservations and front desk operations.
✨Tip Number 4
If you have access to hotel management software like Opera or Fidelio, take some time to explore their features. Familiarity with these systems can give you an edge over other candidates and show your commitment to excelling in the role.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and front desk operations. Use bullet points for clarity and include any specific software skills, like Opera or Fidelio, that are mentioned in the job description.
Write a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional guest experiences. Mention specific examples from your past roles that demonstrate your communication, organisational, and attention-to-detail skills.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Receptionist role.
How to prepare for a job interview at Aimbridge Hospitality
✨Showcase Your Communication Skills
As a receptionist, you'll be the first point of contact for guests. Make sure to demonstrate your excellent verbal and written communication skills during the interview. Practice clear and friendly responses to common questions, and consider sharing examples of how you've effectively communicated in previous roles.
✨Highlight Your Organisational Abilities
The role requires strong organisational skills to manage guest reservations and ensure smooth operations. Be prepared to discuss how you prioritise tasks and manage your time effectively. You might even want to share a specific instance where your organisational skills made a difference in your previous job.
✨Emphasise Attention to Detail
Attention to detail is crucial in avoiding booking errors that could lead to unhappy guests. During the interview, mention any experiences where your attention to detail helped prevent mistakes or improved customer satisfaction. This will show that you understand the importance of accuracy in this role.
✨Familiarise Yourself with Hotel Management Software
While not mandatory, having experience with hotel management software like Opera or Fidelio can set you apart. If you have any familiarity with these systems, be sure to mention it. If not, express your willingness to learn and adapt quickly to new technologies, which is essential in the hospitality industry.
