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- Tasks: Be the friendly face of our hotel, managing check-ins and ensuring guest satisfaction.
- Company: Join Aimbridge Hospitality, a global leader in connecting people with amazing experiences.
- Benefits: Enjoy hotel discounts, flexible pay options, and 24/7 support for your wellbeing.
- Why this job: Gain valuable skills in hospitality while working in a diverse and inclusive environment.
- Qualifications: Strong communication, organisational skills, and attention to detail are essential.
- Other info: This role offers uncapped incentives and opportunities for growth within the company.
The predicted salary is between 24000 - 36000 £ per year.
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Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
A day in the life of…
As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.
As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
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Receptionist employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with Aimbridge Hospitality and their values. Understanding their 'people first' approach will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Brush up on your communication skills. Since you'll be interacting with guests and colleagues daily, practice clear and friendly communication. Role-playing common scenarios can help you feel more confident.
✨Tip Number 3
Get comfortable with hotel management software. If you have access to any training resources for systems like Opera or Fidelio, take advantage of them. This knowledge can set you apart from other candidates.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've managed multiple tasks effectively in the past. Being able to demonstrate this during your interview will highlight your suitability for the role.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the receptionist role at Aimbridge Hospitality. Emphasise your communication, organisational, and attention to detail skills, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional guest experiences. Mention specific examples from your past roles where you demonstrated excellent customer service and effective communication.
Highlight Technical Skills: If you have experience with hotel management software like Opera or Fidelio, be sure to mention it. Also, include your proficiency in Microsoft Office and any other relevant technical skills that would benefit the role.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a receptionist.
How to prepare for a job interview at Aimbridge Hospitality
✨Showcase Your Communication Skills
As a receptionist, you'll be the first point of contact for guests. During the interview, demonstrate your excellent verbal and written communication skills by engaging in clear and friendly conversation. Be prepared to discuss how you've effectively communicated in past roles.
✨Highlight Your Organisational Abilities
Organisational skills are crucial for managing guest reservations and ensuring smooth operations. Share specific examples from your previous experience where you successfully managed multiple tasks or handled busy periods efficiently.
✨Emphasise Attention to Detail
Attention to detail is vital in avoiding booking errors that can lead to unhappy guests. Prepare to discuss situations where your attention to detail made a difference, such as catching mistakes before they became issues or ensuring accurate information was provided.
✨Familiarise Yourself with Hotel Management Software
While basic computer skills are essential, familiarity with hotel management software like Opera or Fidelio can set you apart. If you have experience with these systems, be sure to mention it. If not, express your willingness to learn quickly and adapt to new technologies.
