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- Tasks: Provide top-notch customer service, assist with check-ins, and handle guest inquiries.
- Company: Aimbridge Hospitality connects people to amazing experiences in diverse locations worldwide.
- Benefits: Enjoy hotel discounts, flexible pay options, 30+ days holiday, and uncapped incentives.
- Why this job: Join a dynamic team, develop your skills, and make a real impact on guest experiences.
- Qualifications: Strong communication, organisational skills, attention to detail, and teamwork are essential.
- Other info: Applicants must be 18 or older; this role offers unique development opportunities across departments.
The predicted salary is between 24000 - 33600 £ per year.
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Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Company sick pay – Giving you piece of mind when you need it the most
- Minimum of 30 days holiday
- Starting salary above national minimum wage
- Free staff parking
- Uncapped incentives to reward you for your contributions
A day in the life of…
Our Nights Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You’ll have the ability to remain calm and professional in high-pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impact the success and reputation of our hotel.
As an integral part of our night time hotels operational team, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
- Teamwork: you’ll be a first class team player ready to work in tandem with all other operational colleagues in the hotel
Please note that we will only be accepting applicants who are age 18 or above for this role.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
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Nights Guest Service Assistant employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Guest Service Assistant
✨Tip Number 1
Familiarise yourself with Aimbridge Hospitality and their values. Understanding their 'people first' approach will help you align your responses during any interviews or conversations, showcasing that you're a good fit for their culture.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've handled guest inquiries or complaints, as this will demonstrate your ability to provide exceptional service under pressure.
✨Tip Number 3
Brush up on your organisational skills. Since the role involves managing reservations and ensuring smooth operations, think of ways you've successfully managed multiple tasks at once and be prepared to discuss these scenarios.
✨Tip Number 4
If you have experience with hotel management software like Opera or Fidelio, make sure to mention it. If not, consider familiarising yourself with these systems, as it could give you an edge over other candidates.
We think you need these skills to ace Nights Guest Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in hospitality. Emphasise any roles where you've had to manage guest interactions, handle inquiries, or work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional guest experiences. Mention specific skills such as communication, organisation, and teamwork that align with the job description.
Highlight Relevant Skills: In your application, clearly outline your technical skills, especially if you have experience with hotel management software like Opera or Fidelio. This will set you apart from other candidates.
Showcase Your Team Spirit: Since teamwork is crucial for this role, include examples of how you've successfully collaborated with others in previous jobs. This could be in hospitality or any other field where teamwork was essential.
How to prepare for a job interview at Aimbridge Hospitality
✨Showcase Your Customer Service Skills
As a Nights Guest Service Assistant, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled guest inquiries or complaints, demonstrating your commitment to ensuring a positive experience.
✨Demonstrate Organisational Abilities
Highlight your organisational skills during the interview. Discuss how you manage multiple tasks efficiently, such as handling check-ins and reservations, while maintaining a smooth workflow at the front desk.
✨Emphasise Teamwork
Aimbridge values teamwork highly. Be ready to share instances where you collaborated effectively with colleagues in previous roles, showcasing your ability to work well in a team environment, especially under pressure.
✨Prepare for Technical Questions
Familiarise yourself with basic hotel management software and Microsoft Office. Be prepared to discuss any relevant technical skills you possess, as this will demonstrate your readiness to adapt to the systems used at Aimbridge.
