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- Tasks: Ensure guest safety, prepare breakfast, and provide excellent customer service during night shifts.
- Company: Aimbridge Hospitality connects people to amazing experiences in top hotel brands worldwide.
- Benefits: Enjoy hotel discounts, flexible pay options, career development, and access to gym facilities.
- Why this job: Join a dynamic team, gain diverse experience, and make a real impact on guest satisfaction.
- Qualifications: Strong attention to detail, good communication skills, and a friendly customer service attitude required.
- Other info: Work 4 on 4 off shifts, with opportunities for growth across various hotel departments.
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Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Starting salary above national minimum wage
- Access to hotel gym facilities
- Career and lifestyle breaks – Allowing you to take time off for key life events.
- Free staff parking
A day in the life of…
As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner.
As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.
You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
Your Shift pattern will be 4 on 4 off and 10hour shifts.
What do we need from you?
- Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
- Good communication skills: You’ll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
- Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You’ll need to be approachable, friendly, and able to handle any guest complaints or requests.
- Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
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Night Porter employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of the property will help you answer guest queries confidently and demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Highlight your ability to work independently during night shifts. Emphasise any previous experience in roles that required self-motivation and responsibility, as this is crucial for a Night Porter.
✨Tip Number 3
Showcase your problem-solving skills. Be prepared to discuss how you've handled difficult situations or complaints in the past, as this will illustrate your capability to manage guest relations effectively.
✨Tip Number 4
Network with current or former employees of Aimbridge Hospitality. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Porter. Highlight your relevant experience in customer service and any previous roles that required attention to detail and strong communication skills.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to work overnight shifts, handle guest complaints, and maintain safety and security protocols.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing excellent customer service. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Night Porter position.
How to prepare for a job interview at Aimbridge Hospitality
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be interacting with guests regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle complaints and ensure guest satisfaction.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail. During the interview, mention specific instances where your attention to detail made a difference, whether in maintaining cleanliness or ensuring safety protocols were followed.
✨Communicate Effectively
Good communication is key in this position. Practice articulating your thoughts clearly and confidently. You might also want to prepare for questions about how you would handle communication with both guests and staff during night shifts.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential situations you might face as a Night Porter and how you would respond, especially regarding security checks and guest interactions.
