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For Companies At a Glance
- Tasks: Ensure guest safety, perform security checks, and assist with breakfast preparation.
- Company: Aimbridge Hospitality connects people to amazing experiences in top hotel brands worldwide.
- Benefits: Enjoy flexible hours, hotel discounts, and access to financial wellbeing tools.
- Why this job: Join a dynamic team, develop your skills, and make a real impact on guest experiences.
- Qualifications: Strong attention to detail, good communication, customer service skills, and ability to work overnight.
- Other info: Be part of an inclusive team dedicated to growth and excellence in hospitality.
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Flexible working opportunities
- Starting salary above national minimum wage
- Free staff parking
A day in the life of…
As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner.
As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.
You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
What do we need from you?
- Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
- Good communication skills: You’ll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
- Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You’ll need to be approachable, friendly, and able to handle any guest complaints or requests.
- Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.
**Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel**.
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Night Porter employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of the property will help you answer guest queries confidently and demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Highlight your ability to work independently during night shifts. Emphasise any previous experience in roles that required self-motivation and responsibility, as this is crucial for a Night Porter.
✨Tip Number 3
Showcase your problem-solving skills. Be prepared to discuss scenarios where you've successfully resolved issues or complaints, as this will illustrate your capability to handle guest concerns effectively.
✨Tip Number 4
Network with current or former employees of Aimbridge Hospitality. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Night Porter role. Emphasise your attention to detail, customer service skills, and any previous experience in hospitality or security.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to work during night shifts. Mention specific examples of how you've handled guest complaints or ensured safety in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and ability to work as part of a team. These are crucial for the Night Porter position, so provide examples of how you've demonstrated these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Night Porter role.
How to prepare for a job interview at Aimbridge Hospitality
✨Showcase Your Attention to Detail
As a Night Porter, attention to detail is crucial. During the interview, provide examples of how you've demonstrated this skill in previous roles, whether it's maintaining cleanliness or ensuring safety protocols are followed.
✨Demonstrate Strong Communication Skills
Good communication is key in this role. Be prepared to discuss how you've effectively interacted with guests and team members in the past, and how you handle difficult situations or complaints professionally.
✨Highlight Your Customer Service Experience
Customer service skills are essential for a Night Porter. Share specific instances where you've gone above and beyond to assist guests, ensuring they have a pleasant experience during their stay.
✨Be Ready for Night Shift Questions
Since the role involves working overnight shifts, be prepared to discuss your availability and any previous experience working late hours. Emphasise your adaptability and willingness to take on this unique schedule.
