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- Tasks: Ensure guest safety, prepare breakfast, and provide excellent customer service during night shifts.
- Company: Aimbridge Hospitality connects people to amazing experiences in top hotel brands worldwide.
- Benefits: Enjoy flexible working, hotel discounts, uncapped incentives, and industry-leading training opportunities.
- Why this job: Join a dynamic team, develop your skills, and make a real impact on guest experiences.
- Qualifications: Strong attention to detail, good communication, customer service skills, and ability to work overnight.
- Other info: Be part of an inclusive team committed to growth and excellence in hospitality.
The predicted salary is between 20000 - 28000 £ per year.
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Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
DELETE WHERE APPROPRIATE
- Flexible working opportunities
- Minimum of 30 days holiday
- Starting salary above national minimum wage
- Career and lifestyle breaks – Allowing you to take time off for key life events.
A day in the life of…
As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner.
As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.
You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
What do we need from you?
- Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
- Good communication skills: You’ll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
- Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You’ll need to be approachable, friendly, and able to handle any guest complaints or requests.
- Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
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Night Porter employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of the property will help you answer guest queries confidently and demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Highlight your ability to work night shifts during any informal conversations or networking opportunities. This shows that you're aware of the demands of the role and are ready to take on the challenge.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family. Being articulate and approachable is key for a Night Porter, so the more comfortable you are speaking with others, the better.
✨Tip Number 4
Research Aimbridge Hospitality and their values. Understanding their 'people first' approach will allow you to align your responses and show that you share their commitment to creating great experiences for guests.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Porter. Familiarise yourself with the key skills required, such as attention to detail, communication, and customer service.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the Night Porter position. Emphasise any previous roles in hospitality or customer service, and showcase your ability to work night shifts.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the Night Porter role. Mention specific examples of how your skills can contribute to ensuring guest safety and satisfaction during night hours.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Aimbridge Hospitality
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be interacting with guests regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you resolved complaints or went above and beyond for a guest.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail. During the interview, mention specific instances where your attention to detail made a difference, whether in maintaining cleanliness or ensuring safety protocols were followed.
✨Communicate Effectively
Good communication is key in this position. Practice clear and concise responses to common interview questions. You might also want to prepare a few questions to ask the interviewer about team dynamics and communication within the hotel.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential situations you might face as a Night Porter and how you would handle them, especially regarding guest interactions and safety concerns.