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- Tasks: Be the friendly face of our hotel, ensuring guests have a smooth check-in and check-out experience.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry with a people-first approach.
- Benefits: Enjoy hotel discounts, uncapped incentives, and access to 24/7 employee support.
- Why this job: Make a real impact on guest experiences while developing your skills in a dynamic environment.
- Qualifications: Strong communication, organisational skills, and attention to detail are essential.
- Other info: Join an inclusive team and grow your career in exciting destinations.
The predicted salary is between 20000 - 25000 £ per year.
As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You'll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you'll ensure constant compliance with hotel security, fire regulations and all health and safety legislation. As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first class guest experience.
Responsibilities & Skills
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organisational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'.
Benefits
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
- Free staff parking
Receptionist in Manchester employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Manchester
✨Tip Number 1
Get to know the company! Research Aimbridge Hospitality and its values. When you walk into that interview, show us you understand our passion for exceptional guest experiences and how you can contribute to that.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests and colleagues daily, role-play common scenarios with a friend. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in previous roles. We want to see how you can keep things running smoothly at the front desk.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team.
We think you need these skills to ace Receptionist in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to customise your application for the Receptionist role. Highlight your communication skills and attention to detail, as these are key for us. Mention any relevant experience with hotel management software if you have it!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid jargon and make sure your key skills stand out so we can see how you fit into our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aimbridge Hospitality
✨Know the Company
Before your interview, take some time to research Aimbridge Hospitality and their values. Understanding their commitment to exceptional guest experiences will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a receptionist, you'll be interacting with guests and colleagues constantly. During the interview, demonstrate your excellent verbal and written communication skills. Practice answering questions clearly and confidently, and don’t hesitate to share examples of how you've successfully handled guest interactions in the past.
✨Highlight Your Organisational Skills
Being organised is key for a receptionist role. Prepare to discuss how you manage multiple tasks, such as checking guests in and out while ensuring smooth operations at the front desk. You could even bring up specific tools or methods you use to stay organised, which will impress your interviewers.
✨Emphasise Attention to Detail
Mistakes can lead to unhappy guests, so it's crucial to show that you’re detail-oriented. Share examples from your previous experience where your attention to detail made a difference, whether it was in managing bookings or ensuring compliance with regulations. This will reassure them that you can handle the responsibilities of the role effectively.