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- Tasks: Lead the reception team to deliver exceptional guest experiences and manage bookings efficiently.
- Company: Aimbridge Hospitality EMEA, a global leader in hospitality with a people-first approach.
- Benefits: Industry-leading training, hotel discounts, flexible pay options, and uncapped incentives.
- Why this job: Join a dynamic team shaping the future of hospitality while making a real impact.
- Qualifications: Experience in hotel reception management and strong leadership skills required.
- Other info: Passionate about guest experience? This is your chance to grow in an inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24 / 7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
A day in the life of… As Reception Manager you will lead the Reception operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. You will also oversee all recruitment and continual development of the reception team ensuring departmental objectives for the team are set and feedback is provided on a regular basis.
What do we need from you? You’ll have prior experience in managing a hotel reception or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service. You should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner. Strong leadership and organisational skills to effectively recruit, manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the reception operates smoothly and efficiently. We’re looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You’ll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.
Please note we will only be accepting applicants age 18 or above for this role, and you will be requested to provide a Basic Disclosure Check during your onboarding. Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’. So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Reception Manager in Manchester employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and join relevant groups. You never know who might have the inside scoop on a Reception Manager role or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest experiences shine through. Share stories that highlight your leadership skills and how you've handled tricky situations at the reception desk.
✨Tip Number 3
Do your homework! Research Aimbridge Hospitality and its values. Be ready to discuss how your experience aligns with their 'people first' approach and how you can contribute to creating exceptional guest experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Aimbridge team. Don’t miss out on this opportunity!
We think you need these skills to ace Reception Manager in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how passionate you are about providing exceptional guest experiences and how you align with our 'people first' approach.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in hotel reception management. Focus on your skills in customer service, team leadership, and familiarity with hotel software – these are key for us!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your previous roles and achievements, so we can easily see how you’d fit into our team and contribute to our goals.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Aimbridge Hospitality
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of hotel operations, especially around reception management. Familiarise yourself with common software tools like PMS and CRM systems, as well as the specific brands Aimbridge works with. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved customer service. This will help the interviewers see how you can lead their reception team effectively.
✨Emphasise Guest Experience
Aimbridge is all about exceptional guest experiences, so be ready to discuss how you've gone above and beyond for guests in previous roles. Share specific stories that highlight your commitment to customer service and how you handle complaints or difficult situations with grace.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
