At a Glance
- Tasks: Provide top-notch customer service, assist with check-ins, and handle guest inquiries.
- Company: Join a leading hospitality brand with a focus on great experiences.
- Benefits: Flexible shifts, hotel discounts, and industry-leading training opportunities.
- Other info: Dynamic work environment with global opportunities and career growth.
- Why this job: Be the friendly face that makes guests feel welcome and valued.
- Qualifications: Strong communication skills and a passion for exceptional service.
The predicted salary is between 12 - 14 £ per hour.
Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check‑in and check‑out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You will remain calm and professional in high‑pressure situations to ensure our guests have a positive experience and feel welcomed and valued during their stay. As an integral part of our hotel’s operational team, you will support colleagues across all areas of the business to ensure a first‑class guest experience.
Hours & Schedule
Part‑time, 20 hours per week across 5 days per week (4 hours each shift). Shift patterns can vary from 7 am‑11 am or 6 pm‑11 pm.
Responsibilities & Qualifications
- Valid right to work for part‑time work.
- Excellent communication skills, both verbal and written, to interact with guests, colleagues, and stakeholders.
- Strong organisational skills to manage guest reservations and ensure smooth front desk operations.
- Attention to detail to maintain accurate guest information and process bookings efficiently.
- Basic computer skills, including proficiency with Microsoft Office, email, and internet. Experience with hotel management software such as Opera or Fidelio is an added advantage.
- Passion for delivering an exceptional guest experience and living through our brand standards.
Benefits
- Industry leading training and leadership development opportunities.
- Wagestream – Stream up to 40 % pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme.
- Hotel discounts across the portfolio – Staff rates and up to 50 % discount on food & beverage and spa, plus all benefits of being an IHG Employee.
- Global opportunities as part of the IHG Hotels & Resorts family.
- Flexible shift scheduling. We are open 7 days a week 365 days a year and need people to work a range of shifts and days.
- Paid breaks and 28 days holidays including bank holidays.
- Starting salary above national minimum wage.
- Free staff parking.
We are committed to representing our global community and offering everyone “A Place to Grow”. For the most accurate information regarding the role, please refer to our official job posting.
Guest Service Assistant (Receptionist) Part Time 20 Hrs /Week in London employer: Aimbridge Hospitality
Aimbridge Hospitality EMEA is an exceptional employer that prioritises the well-being and growth of its employees. With industry-leading training, flexible scheduling, and a commitment to providing a supportive work environment, our Guest Service Assistants enjoy unique benefits such as hotel discounts and access to financial wellness programmes. Join us in creating memorable experiences for our guests while advancing your career in a dynamic and inclusive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (Receptionist) Part Time 20 Hrs /Week in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Aimbridge Hospitality and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Guest Service Assistant (Receptionist) Part Time 20 Hrs /Week in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Aimbridge Hospitality that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Aimbridge Hospitality.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Aimbridge Hospitality get a sense of who you are beyond your experience!
How to prepare for a job interview at Aimbridge Hospitality
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Aimbridge Hospitality and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
