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- Tasks: Lead the Front Office team to deliver exceptional guest experiences and manage bookings efficiently.
- Company: Join Aimbridge Hospitality, a global leader in hospitality with a people-first approach.
- Benefits: Enjoy hotel discounts, flexible working, and industry-leading training opportunities.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience in hotel front office management and strong communication skills required.
- Other info: Passionate team environment with excellent career growth potential.
The predicted salary is between 30000 - 40000 £ per year.
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Flexible working opportunities
- Starting salary above national minimum wage
As Front Office Manager you will lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. You will also oversee all recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis.
You’ll have prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service. You should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner. Strong leadership and organisational skills to effectively recruit, manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.
We’re looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You’ll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Guest Services Manager in Leeds employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Aimbridge or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest services management. Think about your past experiences and how they align with Aimbridge's values. We want to see your passion for exceptional guest experiences!
✨Tip Number 3
Showcase your skills! If you have experience with hotel software or systems, be ready to discuss how you've used them to enhance guest satisfaction. This is your chance to shine and demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Guest Services Manager in Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for guest services shine through! We want to see how much you care about creating exceptional experiences for guests, so share any relevant stories or examples that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Guest Services Manager role. Highlight your experience in hotel operations and customer service, and don’t forget to mention any leadership roles you've had. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Aimbridge!
How to prepare for a job interview at Aimbridge Hospitality
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of hotel operations, especially front office management. Familiarise yourself with common software used in the industry, like PMS and CRM tools, so you can confidently discuss how you've used them in past roles.
✨Showcase Your People Skills
As a Guest Services Manager, you'll be interacting with both guests and staff. Prepare examples of how you've handled customer complaints or motivated your team in the past. This will demonstrate your excellent communication and interpersonal skills, which are crucial for the role.
✨Demonstrate Leadership
Think about specific instances where you've successfully led a team or managed a project. Be ready to discuss how you set goals, delegated tasks, and provided feedback. This will show that you have the strong leadership and organisational skills Aimbridge is looking for.
✨Passion for Guest Experience
Aimbridge values a passion for providing exceptional guest experiences. Be prepared to share your thoughts on what makes a great guest experience and how you would implement this in your role. This will help you connect with the company's 'people first' approach.