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- Tasks: Ensure guest safety, conduct security checks, and provide first-class service during night shifts.
- Company: Aimbridge Hospitality EMEA connects people to amazing experiences in top hotel brands worldwide.
- Benefits: Enjoy hotel discounts, flexible pay options, free parking, and industry-leading training opportunities.
- Why this job: Join a diverse team, develop your skills, and make a real impact on guest experiences.
- Qualifications: Must be 18+, detail-oriented, with strong communication and customer service skills.
- Other info: Night shifts required; great for those seeking flexible hours and growth in hospitality.
The predicted salary is between 20000 - 30000 £ per year.
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Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Starting salary above national minimum wage
- Free staff parking
A day in the life of…
As a Nightshift Team Member, you will work closely with the Front Office Management Team, and be responsible for ensuring the safety and security of hotel guests and staff during the night and as an ambassador to the hotel, you will use your expertise to always deliver a first-class service to all guests. You will ensure security checks are carried out on each shift, with emphasis on fire safety and overall security of the building as well as conducting the nightly audit to close the day\’s business and liaise with the accounts team to ensure accuracy.
You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner.
As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.
You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
What do we need from you?
- Strong attention to detail: You must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
- Good communication skills: You’ll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
- Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You’ll need to be approachable, friendly, and able to handle any guest complaints or requests.
- Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.
**Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel**.
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
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Hotel Nightshift Team Member employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Nightshift Team Member
✨Tip Number 1
Familiarise yourself with Aimbridge Hospitality's values and mission. Understanding their 'people first' approach will help you align your responses during any interviews or conversations, showcasing that you're a good fit for their culture.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've handled guest complaints or provided exceptional service, as this is crucial for the Nightshift Team Member position.
✨Tip Number 3
Prepare to discuss your ability to work overnight shifts. Since this role requires flexibility with late-night hours, be honest about your availability and any strategies you have for managing night shifts effectively.
✨Tip Number 4
Showcase your attention to detail by discussing any relevant experiences where this skill was essential. Whether it’s in hospitality or another field, demonstrating your meticulous nature can set you apart from other candidates.
We think you need these skills to ace Hotel Nightshift Team Member
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Nightshift Team Member position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, attention to detail, and any previous roles in hospitality. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for Aimbridge Hospitality and how your skills make you a great fit for the Nightshift Team Member position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Aimbridge Hospitality
✨Showcase Your Customer Service Skills
As a Nightshift Team Member, you'll be interacting with guests frequently. Prepare examples of how you've provided excellent customer service in the past, especially in challenging situations. This will demonstrate your ability to handle guest complaints and requests effectively.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role. Be ready to discuss specific instances where your keen eye for detail has made a difference, whether it's in maintaining cleanliness or ensuring safety protocols are followed. This will show that you understand the importance of these aspects in hospitality.
✨Demonstrate Flexibility and Agility
The job requires you to support various operations beyond the front desk. Share experiences where you've had to adapt quickly to changing circumstances or take on multiple roles. This will illustrate your versatility and readiness to contribute wherever needed.
✨Prepare for Nightshift Specific Questions
Since this role involves working overnight shifts, be prepared to discuss your comfort level with this schedule. You might also want to mention any previous experience working night shifts or how you manage your time and energy during late hours.