At a Glance
- Tasks: Drive revenue and create amazing guest experiences through reservations and sales.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry.
- Benefits: Enjoy hotel discounts, flexible working, and industry-leading training opportunities.
- Other info: Work in a fast-paced environment with a focus on collaboration and innovation.
- Why this job: Be part of a dynamic team that values people and offers career growth.
- Qualifications: Sales and customer service experience with excellent communication skills.
The predicted salary is between 28463 - 28463 £ per year.
Hotel Sales and Reservations Co-Ordinator Aimbridge Hospitality•London (East)
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Flexible working opportunities
- Minimum of 28 days holiday including bank Holidays on Pro rata basis
- Starting salary above national minimum wages
- Career and lifestyle breaks – Allowing you to take time off for key life events.
- Free staff parking
A day in the life of…
As our Sales & Reservations Executive, you'll play a key role in driving revenue and delivering exceptional guest experiences. From handling reservations and group bookings to generating new business opportunities, no two days are the same. You'll work closely with the Sales, Reservations and Front Office teams to maximise occupancy, convert enquiries into bookings, and build lasting relationships with corporate clients and guests.
You'll support sales activity by identifying new business opportunities, preparing proposals, attending networking events, and assisting with marketing initiatives, including social media and promotional campaigns. You'll also manage guest enquiries, maintain accurate reservation records, monitor room availability, and ensure every booking is handled efficiently from enquiry through to arrival.
What do we need from you?
- Sales and customer service experience: You'll have previous experience in a sales, reservations or hospitality role, with the confidence to build relationships, convert enquiries into bookings, and deliver excellent customer service.
- Excellent communication skills: You'll be comfortable communicating with guests, clients and colleagues, both in person and over the phone, providing a professional and friendly experience at every touchpoint.
- Organisation and attention to detail: You'll be highly organised, able to manage multiple priorities, maintain accurate reservation records, and ensure every booking is handled with precision.
- Commercial awareness: You'll understand how to identify sales opportunities, maximise revenue, and support the hotel's commercial objectives through proactive sales activity and effective booking management.
- A proactive team player: You'll enjoy working collaboratively across departments, be eager to contribute new ideas, and thrive in a fast-paced hospitality environment.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.
Hospitality Sales & Reservations Coordinator employer: Aimbridge Hospitality
Candlewood Suites Durham is an exceptional employer that prioritises employee growth and development within a supportive and dynamic work culture. With a focus on teamwork and clear communication, we offer our staff the opportunity to thrive in a high-demand environment while delivering outstanding guest experiences. Our commitment to excellence ensures that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Sales & Reservations Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Aimbridge Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Aimbridge Hospitality
Don't be shy about reaching out to Aimbridge Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Sales & Reservations Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Aimbridge Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Aimbridge Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
