At a Glance
- Tasks: Provide top-notch customer service, assist with check-ins, and handle guest inquiries.
- Company: Join a leading hotel brand known for exceptional guest experiences.
- Benefits: Flexible shifts, competitive pay, hotel discounts, and industry-leading training.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be the friendly face that makes guests feel welcome and valued.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check‑in and check‑out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You will remain calm and professional in high‑pressure situations to ensure our guests have a positive experience and feel welcomed and valued during their stay. As an integral part of our hotel’s operational team, you will support colleagues across all areas of the business to ensure a first‑class guest experience.
Hours & Schedule: Part‑time, 20 hours per week across 5 days per week (4 hours each shift). Shift patterns can vary from 7 am‑11 am or 6 pm‑11 pm.
Responsibilities & Qualifications:
- Valid right to work for part‑time work.
- Excellent communication skills, both verbal and written, to interact with guests, colleagues, and stakeholders.
- Strong organisational skills to manage guest reservations and ensure smooth front desk operations.
- Attention to detail to maintain accurate guest information and process bookings efficiently.
- Basic computer skills, including proficiency with Microsoft Office, email, and internet.
- Experience with hotel management software such as Opera or Fidelio is an added advantage.
- Passion for delivering an exceptional guest experience and living through our brand standards.
Benefits:
- Industry leading training and leadership development opportunities.
- Wagestream – Stream up to 40 % pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme.
- Hotel discounts across the portfolio – Staff rates and up to 50 % discount on food & beverage and spa, plus all benefits of being an IHG Employee.
- Global opportunities as part of the IHG Hotels & Resorts family.
- Flexible shift scheduling.
- Paid breaks and 28 days holidays including bank holidays.
- Starting salary above national minimum wage.
- Free staff parking.
We are committed to representing our global community and offering everyone “A Place to Grow”. For the most accurate information regarding the role, please refer to our official job posting.
Guest Service Assistant (Receptionist) Part Time 20 Hrs /Week employer: Aimbridge Hospitality
Aimbridge Hospitality EMEA is an exceptional employer that prioritises the well-being and growth of its employees. With industry-leading training, flexible scheduling, and generous benefits including hotel discounts and financial wellness programmes, we create a supportive work environment where our team members can thrive. Join us in delivering outstanding guest experiences while enjoying a fulfilling career in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (Receptionist) Part Time 20 Hrs /Week
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the hotel and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it relates to providing top-notch guest service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Guest Service Assistant (Receptionist) Part Time 20 Hrs /Week
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you connect with our values and how you can bring a positive vibe to our team. Don’t be afraid to share a bit about yourself and why you’re passionate about guest service.
Tailor Your Application:Make sure to tailor your application to the Guest Service Assistant role. Highlight your relevant experience, especially in customer service, and mention any specific skills that match what we’re looking for, like communication and organisational skills. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. Remember, first impressions count!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Aimbridge Hospitality
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest Service Assistant. Familiarise yourself with tasks like check-in/check-out processes, handling guest inquiries, and maintaining a tidy workspace. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Guest Service Assistant, excellent communication is key. Prepare examples of how you've effectively interacted with customers in the past. Think about times when you resolved complaints or provided exceptional service, as these stories will highlight your ability to connect with guests.
✨Demonstrate Organisational Skills
Being organised is crucial in this role. During the interview, discuss how you manage multiple tasks, such as booking reservations and maintaining accurate guest information. You might even want to mention any experience with hotel management software, as it shows you're ready to hit the ground running.
✨Stay Calm Under Pressure
Interviews can be nerve-wracking, but remember that the job itself involves high-pressure situations. Practice staying calm and composed while answering questions. You could even role-play common scenarios you might face at the front desk to show how you'd handle them professionally.
