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- Tasks: Welcome guests and provide exceptional service as a Guest Service Assistant.
- Company: Join Aimbridge Hospitality, a global leader with over 1,600 hotels and resorts.
- Benefits: Enjoy hotel discounts, flexible working, and access to earned wages before payday.
- Why this job: Be part of a passionate team that values quality and offers career growth opportunities.
- Qualifications: A passion for hospitality and a friendly personality are essential.
- Other info: Located at Hampton by Hilton Stansted Airport, with paid breaks and volunteer days.
The predicted salary is between 24000 - 36000 £ per year.
Aimbridge Hospitality EMEA is seeking a Guest Service Assistant. A division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide. We collaborate with major brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels.
What is in it for you? Benefits include:
- Hotel discounts across our portfolio – staff rates and up to 50% off food, beverage, and spa services.
- Wagestream – access up to 40% of your earned wages before payday and set up automatic savings.
- 24/7 employee assistance program.
- Opportunities for career and lifestyle breaks.
- Volunteer days – up to two days annually for charity work.
- Minimum of 30 days holiday.
- Staff meals during shifts.
- Paid breaks.
- Flexible working arrangements.
A day in the life… As a Guest Service Assistant, you will be the first point of contact for our guests, welcoming them warmly and providing exceptional service. You will work closely with your team to ensure smooth operations and deliver the best guest experience. Located at Hampton by Hilton Stansted Airport, you will join a passionate team that values quality over clock-watching.
What do we need from you? Passion for delivering outstanding guest experiences and adherence to brand standards. Personality is key—bring your flair for hospitality!
Please note: If you do not hold a passport from the country of the vacancy, you may require a valid work permit. For more information, visit our Blog. Do not include bank or payment details when applying. All applications should be submitted via the 'Apply now' button.
Guest Service Assistant (Nights) employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant (Nights)
✨Tip Number 1
Familiarise yourself with Aimbridge Hospitality and their values. Understanding their commitment to exceptional guest experiences will help you align your approach during interviews and demonstrate your passion for hospitality.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality roles. Be ready to share specific examples of how you've gone above and beyond to ensure a positive experience for guests, as this will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss your personality and how it fits into the team dynamic. Since personality is key for this role, think about what makes you unique and how that can enhance the guest experience at Hampton by Hilton.
✨Tip Number 4
Be ready to talk about your flexibility and willingness to work night shifts. Emphasising your adaptability and commitment to providing excellent service at all hours will show that you're a great fit for the Guest Service Assistant position.
We think you need these skills to ace Guest Service Assistant (Nights)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Guest Service Assistant. Highlight your passion for hospitality and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the role. Emphasise your customer service experience, teamwork abilities, and any previous roles in hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the position. Mention specific examples of how you've delivered outstanding guest experiences in the past.
Follow Application Instructions: Ensure you submit your application through the 'Apply now' button as specified. Double-check that you have not included any sensitive information like bank details and that all required documents are attached.
How to prepare for a job interview at Aimbridge Hospitality
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for providing exceptional guest experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Guest Service Assistant, teamwork is crucial. Be prepared to discuss how you've collaborated with colleagues in previous jobs to create a seamless experience for guests.
✨Prepare for Common Scenarios
Think about potential situations you might face in this role, such as handling guest complaints or managing busy check-in times. Practising your responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, show your interest by asking thoughtful questions about the company culture, team dynamics, or opportunities for growth within Aimbridge Hospitality. This demonstrates your genuine interest in the role.
