Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service, assist with check-ins, and manage guest inquiries.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry.
- Benefits: Enjoy hotel discounts, competitive pay, and access to wellness programmes.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Great opportunities for growth in a supportive and inclusive environment.
The predicted salary is between 20000 - 30000 £ per year.
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Staff meals on duty
- Starting salary above national minimum wage
- Access to hotel gym facilities
- Free staff parking
A day in the life of… Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You’ll have the ability to remain calm and professional in high-pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impacts the success and reputation of our hotel. As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first-class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’. So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Guest Service Assistant - Front Office employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant - Front Office
✨Tip Number 1
Get to know the company! Research Aimbridge Hospitality and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their 'people first' culture.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests and colleagues daily, role-play common scenarios with friends or family. This will help you feel more confident and articulate during your interview.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed tasks efficiently in the past. Whether it's handling bookings or juggling multiple responsibilities, demonstrating your ability to stay organised will impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Aimbridge team. Don’t forget to highlight your passion for providing exceptional guest experiences!
We think you need these skills to ace Guest Service Assistant - Front Office
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for providing exceptional guest experiences shine through. We want to see that you genuinely care about making guests feel welcomed and valued!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing how your unique background can contribute to our team!
Be Clear and Concise: Keep your writing clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be interacting with guests daily!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Aimbridge Hospitality
✨Know the Company Inside Out
Before your interview, take some time to research Aimbridge Hospitality EMEA. Understand their values, the brands they work with, and their commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Guest Service Assistant, communication is key. During the interview, practice clear and confident communication. Use examples from your past experiences where you successfully handled guest inquiries or complaints. This will demonstrate your ability to provide excellent customer service.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage multiple tasks efficiently. You might be asked about handling check-ins, reservations, and guest requests simultaneously. Share specific strategies you use to stay organised and ensure smooth operations, as this is crucial for the role.
✨Highlight Attention to Detail
Mistakes can lead to unhappy guests, so it's important to emphasise your attention to detail. Bring up instances where your meticulous nature helped avoid errors in bookings or improved guest satisfaction. This will reassure the interviewer that you understand the importance of accuracy in this role.