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- Tasks: Lead the Front Office team to deliver exceptional guest experiences and manage bookings efficiently.
- Company: Aimbridge Hospitality EMEA connects people with amazing experiences in top hotel brands worldwide.
- Benefits: Enjoy industry-leading training, hotel discounts, flexible pay options, and 24/7 employee support.
- Why this job: Join a diverse team focused on growth, hospitality, and making a positive impact in the industry.
- Qualifications: Experience in hotel front office management, strong communication skills, and knowledge of hotel software required.
- Other info: Be part of an inclusive culture that values your contributions and supports your career development.
The predicted salary is between 30000 - 42000 £ per year.
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
A day in the life of… As Front Office Manager you will lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. You will also oversee all recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis.
What do we need from you? You’ll have prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service. As the front office manager, you should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner. Strong leadership and organisational skills to effectively recruit, manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.
We’re looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You’ll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data. Experience using Opera Cloud, NOR1, Fourth and RiskProof is beneficial.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Front Office Manager employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with the specific hotel software and systems mentioned in the job description, such as Opera Cloud and CRM tools. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss how you set goals, provided feedback, and motivated staff to achieve exceptional guest experiences.
✨Tip Number 3
Research Aimbridge Hospitality and their approach to customer service. Understanding their 'people first' philosophy will help you align your answers with their values during the interview process.
✨Tip Number 4
Prepare to discuss how you handle customer complaints and queries. Having a structured approach to resolving issues can demonstrate your professionalism and commitment to guest satisfaction, which is crucial for this role.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel front office management. Emphasise your understanding of hotel operations, customer service skills, and any specific software knowledge, such as Opera Cloud or CRM tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional guest experiences. Mention your leadership style and how you plan to motivate and develop the front office team, aligning with Aimbridge's 'people first' approach.
Highlight Relevant Skills: In your application, clearly outline your communication and interpersonal skills. Provide examples of how you've successfully managed staff and handled customer complaints in previous roles.
Showcase Your Achievements: Include specific achievements from your past roles that demonstrate your ability to improve guest satisfaction and revenue streams. Use metrics where possible to quantify your success.
How to prepare for a job interview at Aimbridge Hospitality
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, highlighting your approach to motivating staff and resolving conflicts.
✨Familiarise Yourself with Hotel Software
Make sure you have a good understanding of hotel management software like Opera Cloud or similar systems. Be ready to discuss your experience with these tools and how they can enhance guest experiences and operational efficiency.
✨Emphasise Customer Service Excellence
Aimbridge values exceptional guest experiences. Prepare to share specific instances where you've gone above and beyond for guests, and how you handle complaints or difficult situations professionally.
✨Research Aimbridge Hospitality
Understand Aimbridge's values and their approach to hospitality. Familiarise yourself with their brands and what sets them apart in the industry. This knowledge will help you align your answers with their expectations during the interview.
