Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a smooth front desk experience.
- Company: Join Aimbridge Hospitality, a global leader in connecting people with unforgettable experiences.
- Benefits: Enjoy flexible working, hotel discounts, wellness support, and 30+ days holiday.
- Why this job: Be part of a vibrant team that values people and offers growth opportunities in hospitality.
- Qualifications: Strong communication, organisational skills, attention to detail, and basic tech proficiency required.
- Other info: Embrace a culture of inclusivity and personal development while shaping the future of hospitality.
The predicted salary is between 20000 - 30000 £ per year.
Social network you want to login/join with:
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Flexible working opportunities
- Company sick pay – Giving you piece of mind when you need it the most
- Minimum of 30 days holiday
- Starting salary above national minimum wage
- Access to hotel gym facilities
- Career and lifestyle breaks – Allowing you to take time off for key life events.
- Free staff parking
A day in the life of…
Our front office guest Assistant are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You’ll have the ability to remain calm and professional in high-pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impact the success and reputation of our hotel.
As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first-class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
#J-18808-Ljbffr
Front office Guest Assistant employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front office Guest Assistant
✨Tip Number 1
Familiarise yourself with Aimbridge Hospitality and their values. Understanding their 'people first' approach will help you align your responses during interviews, showcasing that you share their commitment to exceptional guest experiences.
✨Tip Number 2
Brush up on your communication skills. Since the role requires daily interaction with guests and colleagues, practice clear and friendly communication. Role-playing common scenarios can help you feel more prepared and confident.
✨Tip Number 3
Gain a basic understanding of hotel management software like Opera or Fidelio. If you have time, consider taking an online course or watching tutorials to familiarise yourself with these systems, as it will give you an edge over other candidates.
✨Tip Number 4
Prepare for high-pressure situations by thinking of examples from your past experiences where you remained calm and professional. Being able to articulate these moments will demonstrate your ability to handle the demands of the front office role.
We think you need these skills to ace Front office Guest Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Front Office Guest Assistant position. Understand the key responsibilities and required skills, such as communication, organisational skills, and attention to detail.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service or hospitality, and showcase your ability to handle high-pressure situations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for providing exceptional guest experiences. Mention specific examples from your past experiences that demonstrate your communication skills and attention to detail.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Aimbridge Hospitality
✨Showcase Your Communication Skills
As a Front Office Guest Assistant, you'll be interacting with guests and colleagues daily. Make sure to demonstrate your excellent verbal and written communication skills during the interview. Practice clear and concise responses to common questions, and don't hesitate to ask clarifying questions if needed.
✨Highlight Your Organisational Abilities
The role requires strong organisational skills to manage guest reservations and ensure smooth operations. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or handled high-pressure situations efficiently.
✨Emphasise Attention to Detail
Attention to detail is crucial in this role to avoid mistakes in bookings and ensure guest satisfaction. During the interview, mention instances where your attention to detail made a positive impact, whether in previous jobs or relevant experiences.
✨Demonstrate Passion for Guest Experience
Aimbridge values a passion for providing exceptional guest experiences. Share your enthusiasm for hospitality and any relevant experiences that showcase your commitment to making guests feel welcomed and valued. This will help you align with their 'people first' approach.
