Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for guests and ensure a smooth check-in/out experience.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry.
- Benefits: Enjoy hotel discounts, flexible pay options, and access to training and development.
- Why this job: Make a real impact on guest experiences in exciting destinations.
- Qualifications: Strong communication, organisational skills, and attention to detail are essential.
- Other info: Join an inclusive team with excellent career growth opportunities.
The predicted salary is between 22000 - 36000 £ per year.
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
- Access to hotel gym facilities
- Free staff parking
A day in the life of... As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You'll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you'll ensure constant compliance with hotel security, fire regulations and all health and safety legislation. As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'. So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.
Front Office Assistant employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Assistant
✨Tip Number 1
Get to know the company! Research Aimbridge Hospitality and its values. When you understand what makes us tick, you can tailor your approach in interviews and show how you fit right in with our 'people first' ethos.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests and colleagues daily, it’s crucial to showcase your excellent verbal and written skills. Try role-playing common scenarios to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you managed multiple tasks efficiently. This will help demonstrate that you can handle the fast-paced environment at the front desk.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team. Don’t forget to highlight your passion for providing exceptional guest experiences!
We think you need these skills to ace Front Office Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Front Office Assistant role. Highlight your communication skills and attention to detail, as these are key for us. Use examples from your past experiences that relate directly to the job description.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for our team at Aimbridge.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aimbridge Hospitality
✨Know the Company Inside Out
Before your interview, take some time to research Aimbridge Hospitality EMEA. Understand their values, the brands they work with, and their commitment to a 'people first' approach. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Front Office Assistant, communication is key. During the interview, practice clear and confident verbal communication. You might even want to prepare examples of how you've successfully interacted with guests or colleagues in the past. This will demonstrate your ability to provide excellent customer service.
✨Demonstrate Organisational Prowess
Be ready to discuss how you manage multiple tasks efficiently. Think of specific instances where your organisational skills made a difference, especially in a busy environment. This will reassure the interviewer that you can handle the fast-paced nature of front office operations.
✨Highlight Your Attention to Detail
Mistakes in bookings can lead to unhappy guests, so it's crucial to emphasise your attention to detail. Prepare to share examples of how you've ensured accuracy in your previous roles. This will show that you understand the importance of precision in providing a top-notch guest experience.
