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- Tasks: Manage hotel reservations and ensure a seamless booking experience for guests.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry.
- Benefits: Enjoy hotel discounts, flexible pay options, and industry-leading training.
- Why this job: Be part of a passionate team creating unforgettable guest experiences.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Embrace a diverse and inclusive workplace with growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Company sick pay - Giving you peace of mind when you need it the most
A day in the life of... As our Hotel Reservations Agent, you'll be responsible for overseeing the reservations process from start to finish for our guests. You'll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date. This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You'll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.
What do we need from you?
- Extensive experience in creating and implementing strategies that drive success.
- Excellent communication skills: You'll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
- Analytical and problem-solving skills: You'll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
- Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You'll be able to identify and resolve any issues that may arise and analyse complex data.
- Industry experience: You'll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.
- Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'. So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.
Hotel Reservations Agent in England employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reservations Agent in England
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. You never know who might have a lead on a Hotel Reservations Agent position or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests and team members, it’s crucial to nail that first impression. Try mock interviews with friends or use online resources to sharpen your responses.
✨Tip Number 3
Show off your analytical skills! Prepare examples of how you've solved problems in past roles. This will help you stand out during interviews, especially when discussing how you can manage reservations effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest openings and can tailor your application to fit what we’re looking for in a Hotel Reservations Agent.
We think you need these skills to ace Hotel Reservations Agent in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing exceptional guest experiences.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the Hotel Reservations Agent role. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your achievements!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and keep your sentences concise. We appreciate when applicants can communicate complex ideas simply, just like we do with our guests.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and it shows you’re serious about joining our team. Plus, it’s super easy to navigate!
How to prepare for a job interview at Aimbridge Hospitality
✨Know Your Stuff
Before the interview, make sure you research Aimbridge Hospitality and their brands. Understand their values, mission, and what sets them apart in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Off Your Communication Skills
As a Hotel Reservations Agent, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively communicated with guests or resolved issues in the past. This will demonstrate your ability to interact well with stakeholders and customers.
✨Be Detail-Oriented
Attention to detail is crucial in this role. During the interview, highlight your experience with managing reservations and ensuring accuracy. You could share specific instances where your keen eye for detail helped prevent potential issues or improved guest satisfaction.
✨Emphasise Your Problem-Solving Skills
Prepare to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will showcase your analytical skills and ability to implement effective solutions, which are essential for a successful Hotel Reservations Agent.
