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- Tasks: Ensure guest safety, prepare breakfast, and provide top-notch customer service during night shifts.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry.
- Benefits: Enjoy hotel discounts, flexible pay options, and leadership development opportunities.
- Why this job: Be part of a dynamic team shaping unforgettable guest experiences in a vibrant environment.
- Qualifications: Strong communication skills and a friendly attitude; previous hospitality experience is a plus.
- Other info: Perfect for those seeking growth in a supportive and inclusive workplace.
The predicted salary is between 24000 - 30000 £ per year.
As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security and fire safety. You will help prepare breakfast for 6am daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner.
As an integral part of night time operations in the hotel, your role extends beyond the front desk. You will support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary teamwork skillset. This role offers development opportunities across all departments. You will play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
- Welcoming late-arriving guests and assisting with check-ins and check-outs
- Providing excellent customer service throughout the night
- Carrying out regular security checks of the premises
- Setting up conference rooms
- Setting up breakfast areas and preparing public areas for the morning team
- Handling guest requests and resolving issues promptly
- Maintaining cleanliness in reception and communal areas
- Completing night audit procedures where required
- Reporting maintenance or security issues
Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
Good communication skills: You will have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You will need to be approachable, friendly, and able to handle any guest complaints or requests.
Ability to work overnight shifts: You must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.
Previous hotel or hospitality experience preferred but not essential. You should have good communication and customer service skills, the ability to work independently during night hours, and a reliable, trustworthy and professional attitude. Basic computer skills are also required.
Please note that we will only be accepting applicants who are age 18 or above for this role and comfortable with a nightshift working pattern, including commuting to and from the hotel.
At Aimbridge, we recognise that people are the heart of our business. As a global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'.
As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
Overnight Guest Services & Security Lead in Cardiff employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Overnight Guest Services & Security Lead in Cardiff
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. You never know who might have a lead on that perfect Night Porter role!
✨Tip Number 2
Practice your customer service skills! Since this role is all about ensuring guests have a fantastic stay, consider role-playing common scenarios with a friend. This will help you feel more confident when dealing with real-life situations.
✨Tip Number 3
Be proactive! If you see a job listing that excites you, don’t wait around. Apply through our website and make sure to follow up with a friendly email expressing your enthusiasm for the position.
✨Tip Number 4
Show off your attention to detail! During interviews, share examples of how you've maintained cleanliness or handled guest requests in previous roles. This will demonstrate that you’re the reliable and professional candidate we’re looking for!
We think you need these skills to ace Overnight Guest Services & Security Lead in Cardiff
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Night Porter role. Highlight any relevant experience or skills that match the job description, especially your customer service and communication skills. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you the best candidate for the position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Aimbridge Hospitality
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Night Porter. Familiarise yourself with security protocols, customer service expectations, and the importance of maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service or resolved complaints effectively. Highlighting your ability to handle guest requests and maintain a friendly demeanour will demonstrate that you’re a great fit for this role.
✨Emphasise Teamwork and Communication
Since this role requires collaboration with various departments, be ready to discuss how you’ve worked as part of a team in previous jobs. Share specific instances where your communication skills helped resolve issues or improve operations, showing that you can contribute positively to the hotel environment.
✨Be Prepared for Night Shift Questions
Expect questions about your availability and comfort with overnight shifts. Be honest about your readiness to work during these hours and share any relevant experiences that demonstrate your reliability and professionalism in similar situations.