At a Glance
- Tasks: Lead the Front Office Team and ensure guests have an exceptional stay.
- Company: Aimbridge Hospitality, a global leader in hospitality with a people-first approach.
- Benefits: Industry-leading training, hotel discounts, flexible pay, and uncapped incentives.
- Other info: Exciting career growth opportunities in a diverse and inclusive environment.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Strong leadership and customer service skills, plus organisational abilities.
The predicted salary is between 30000 - 42000 £ per year.
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
- Starting salary above national minimum wage
- Free staff parking
A day in the life of… As Front Office Supervisor you’ll be responsible for overseeing the Front Office Team and ensuring that guests receive excellent service during their stay. Key responsibilities include managing the front desk, handling guest complaints, managing reservations, and ensuring that guest rooms and common areas are clean and well-maintained. You will also assist the head of department in training staff, enforcing guest service policies and procedures, and maintaining positive relationships with guests. Most importantly, as Front Office Supervisor you’ll play a vital role in ensuring that guests have a first class comfortable and enjoyable stay at the hotel.
What do we need from you?
- Leadership skills: As Front Office Supervisor you’ll need to possess strong leadership skills to effectively manage and motivate the guest services team.
- First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.
- Organisational skills: You’ll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
- Knowledge of hotel policies and procedures: As Front Office Supervisor you should have a good understanding of the hotel's policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities. Ideally, you’ll be familiar with common hotel computer systems and software.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Front Office Supervisor in Bristol employer: Aimbridge Hospitality
Aimbridge Hospitality EMEA is an exceptional employer that prioritises a 'people first' approach, fostering a vibrant work culture where employees are empowered to grow and thrive. With industry-leading training, generous hotel discounts, and uncapped incentives, our Front Office Supervisors enjoy a rewarding career in a dynamic environment that values diversity and exceptional guest experiences. Join us in shaping the future of hospitality while benefiting from comprehensive support and development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Aimbridge Hospitality and its values. This way, you can show how your own values align with theirs, making you a perfect fit for the Front Office Supervisor role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and leadership. Think about specific examples from your past experiences that demonstrate your skills in these areas, so you can impress them during the chat.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview, as it shows you take the opportunity seriously and are ready to represent Aimbridge's brand standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be an awesome addition to the team!
We think you need these skills to ace Front Office Supervisor in Bristol
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re genuinely excited about providing exceptional guest experiences and being part of our team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the Front Office Supervisor role. Use keywords from the job description to show us you understand what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share specific examples of your leadership and customer service skills, and how they align with our values at Aimbridge.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aimbridge Hospitality
✨Know Your Stuff
Before the interview, make sure you’re familiar with Aimbridge Hospitality and its values. Understand their approach to customer service and how they connect people to great experiences. This will show your genuine interest in the company and help you align your answers with their mission.
✨Showcase Your Leadership Skills
As a Front Office Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you motivated others and maintained a positive atmosphere, as this is crucial for the role.
✨Master the Details
Organisational skills are key for this position. Be ready to discuss how you manage reservations and ensure a clean workspace. You might even want to bring up specific systems or software you’ve used in the past. This will show that you’re detail-oriented and ready to hit the ground running.
✨Prepare for Customer Scenarios
Expect questions about handling guest complaints and ensuring satisfaction. Think of a few challenging situations you've faced and how you resolved them. This will demonstrate your first-class customer service skills and your ability to maintain a positive guest experience.
