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- Tasks: Be the friendly face of our hotel, ensuring guests have a smooth check-in and check-out experience.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry with a people-first approach.
- Benefits: Enjoy hotel discounts, flexible working, and access to industry-leading training and development.
- Why this job: Make a real impact on guest experiences while growing your career in a dynamic environment.
- Qualifications: Strong communication skills, attention to detail, and basic computer proficiency are essential.
- Other info: Join an inclusive team dedicated to shaping the future of hospitality.
The predicted salary is between 24000 - 36000 £ per year.
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Flexible working opportunities
A day in the life of... As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You'll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you'll ensure constant compliance with hotel security, fire regulations and all health and safety legislation. As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'. So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.
Receptionist in Bournemouth employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Bournemouth
✨Tip Number 1
Get to know the company! Research Aimbridge Hospitality and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their 'people first' culture.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to provide that exceptional guest experience.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks efficiently. This will demonstrate your ability to handle the busy front desk environment and keep everything running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure to highlight your attention to detail in your application, as this is crucial for managing guest reservations and ensuring a seamless check-in/out process.
We think you need these skills to ace Receptionist in Bournemouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. A bit of charm can go a long way!
Tailor Your Application: Make sure to tailor your application to the specific role of Receptionist. Highlight your communication skills, attention to detail, and any relevant experience with hotel management software. This shows us that you’re serious about joining our team!
Proofread, Proofread, Proofread!: Before hitting send, give your application a thorough proofread. Spelling mistakes or typos can create a negative impression, especially in a role where communication is key. We want to see that you care about the details!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at Aimbridge Hospitality
✨Know the Company Inside Out
Before your interview, take some time to research Aimbridge Hospitality EMEA. Understand their values, the brands they work with, and their commitment to a 'people first' approach. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a receptionist, communication is key. During the interview, practice clear and confident verbal communication. You might even want to prepare a few examples of how you've successfully interacted with guests or colleagues in the past. This will demonstrate your ability to provide excellent customer service.
✨Demonstrate Organisational Prowess
Be ready to discuss how you manage multiple tasks efficiently. You could share specific strategies you use to stay organised, especially in busy environments. Mention any experience you have with managing reservations or using hotel management software, as this will be a big plus.
✨Attention to Detail is Crucial
Highlight your attention to detail during the interview. You can mention instances where your meticulous nature helped avoid mistakes or improved guest satisfaction. This is particularly important in a role where accurate bookings and guest information are vital for success.
