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- Tasks: Be the friendly face of our hotel, ensuring guests have a smooth check-in and check-out experience.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry with a people-first approach.
- Benefits: Enjoy industry-leading training, hotel discounts, and financial wellbeing support.
- Other info: Join an inclusive team and shape the future of hospitality with exciting opportunities.
- Why this job: Make a real impact on guest experiences while growing your career in a dynamic environment.
- Qualifications: Strong communication skills and a passion for exceptional customer service are essential.
The predicted salary is between 20000 - 25000 £ per year.
As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You'll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you'll ensure constant compliance with hotel security, fire regulations and all health and safety legislation. As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first class guest experience.
Key Skills
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'. So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.
Benefits
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
Receptionist in Bedford employer: Aimbridge Hospitality
Contact Detail:
Aimbridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Bedford
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know of openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests daily, role-play common scenarios with a friend. This will help you feel more confident and ready to impress during interviews.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks efficiently. This will demonstrate that you're the perfect fit for keeping the front desk running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings there, so don’t miss out on your chance to join our amazing team!
We think you need these skills to ace Receptionist in Bedford
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be interacting with guests and colleagues daily, make sure your written application reflects your excellent communication skills. Use clear and concise language to demonstrate how you can provide top-notch customer service.
Be Organised in Your Approach: Your application should be well-structured and easy to read. Highlight your organisational skills by presenting your experience in a logical order, making it simple for us to see how you manage tasks efficiently.
Pay Attention to Detail: Double-check your application for any typos or errors. We want to see that you're detail-oriented, so ensure all your information is accurate and presented professionally. This will show us you care about getting things right!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Aimbridge Hospitality
✨Know the Company Inside Out
Before your interview, take some time to research Aimbridge Hospitality and their values. Understand their approach to guest experiences and how they connect with various hotel brands. This will not only show your enthusiasm but also help you align your answers with their mission.
✨Show Off Your Communication Skills
As a receptionist, communication is key! Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face at the front desk, like handling guest complaints or upselling services. This will help you feel more prepared and relaxed during the actual interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks efficiently. Think of examples from your past experiences where you successfully handled busy periods or tricky situations. Highlighting your organisational skills will reassure them that you can keep the front desk running smoothly.
✨Attention to Detail is Crucial
Prepare to showcase your attention to detail by discussing specific instances where you caught mistakes or improved processes. Whether it’s ensuring accurate bookings or maintaining compliance with regulations, demonstrating this skill will be vital in proving you’re the right fit for the role.