Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests have an amazing stay.
- Company: Join the welcoming team at Courtyard Stafford Quantico, a top Marriott property.
- Benefits: Enjoy daily pay, medical coverage, paid time off, and a 401k plan.
- Why this job: Perfect for those who love customer service and want to make guests smile.
- Qualifications: High school diploma required; hotel experience is a plus.
- Other info: Work in a vibrant environment near Washington D.C. with great career growth.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.
Key Skills / Responsibilities
- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
- Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
Education & Experience
High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short‑Term and Long‑Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Property Information
The elegant Courtyard Stafford Quantico is one of the most welcoming Marriott properties. Our inviting facilities and interactive lobby are located near the Potomac Point Winery, the Quantico FBI Academy and provides adequate Quantico Marine Base lodging. Just off of 1-95 at exit 148, our awesome amenities will keep guests coming back. Perks like free Wi‑Fi, an indoor pool and spacious suites with walk‑in showers will keep travelers satisfied throughout their stay at our hotel. Our Courtyard Marriott hotel also features a Bistro which serves healthy, reasonably priced breakfast and evening fare with cocktails. For meetings, we have a 704 sq. ft. space located near our fabulous outdoor space with comfortable, inviting seating. Stafford-Quantico is also located in close proximity to the nation’s capitol, Washington D.C.
Courtyard Stafford Quantico - Front Desk Agent employer: Aimbridge Hospitality LLC
Contact Detail:
Aimbridge Hospitality LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Courtyard Stafford Quantico - Front Desk Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Courtyard Stafford Quantico. Understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their guest experience.
✨Tip Number 2
Practice your customer service skills! Since the Front Desk Agent role is all about creating a warm and inviting atmosphere, think of examples from your past experiences where you've gone above and beyond for a guest or customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your multitasking abilities! The front desk can get busy, so be prepared to discuss how you handle multiple tasks at once. Think of times when you've successfully managed several responsibilities and how you kept everything running smoothly.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the Courtyard Stafford Quantico team. Plus, it’s super easy to do!
We think you need these skills to ace Courtyard Stafford Quantico - Front Desk Agent
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to create a great experience for guests, just like you'll be doing as our Front Desk Agent!
Communicate Clearly: Your written application is your first chance to impress us with your communication skills. Keep it clear and concise, and don’t forget to proofread! We love a well-written application that shows you can convey information effectively.
Problem-Solving Examples: Think about times when you've had to solve a problem quickly. In your application, share specific examples that demonstrate your ability to handle guest concerns. This will show us that you're ready to tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Courtyard Stafford Quantico!
How to prepare for a job interview at Aimbridge Hospitality LLC
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think of examples where you've gone above and beyond for a guest or resolved a tricky situation. This will show that you understand the importance of creating a welcoming atmosphere.
✨Practice Your Communication Skills
Since communication is key for a Front Desk Agent, practice articulating your thoughts clearly. You might want to role-play common scenarios with a friend, like handling a guest complaint or explaining hotel amenities. This will help you feel more confident during the actual interview.
✨Show Off Your Problem-Solving Prowess
Prepare to discuss how you've tackled challenges in the past. Think of specific instances where you had to make quick decisions or juggle multiple tasks. Highlighting your problem-solving skills will demonstrate that you're ready to handle the fast-paced environment of a front desk.
✨Familiarise Yourself with Hotel Management Software
If you have experience with hotel management software or Microsoft Office, be ready to talk about it. If not, do a bit of research on common systems used in the industry. Showing that you're tech-savvy can give you an edge over other candidates.
