At a Glance
- Tasks: Provide top-notch customer service, assist with check-ins, and manage guest inquiries.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry.
- Benefits: Enjoy hotel discounts, leadership training, and financial wellness support.
- Other info: Great opportunities for career growth in a supportive environment.
- Why this job: Be part of a dynamic team that creates memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for exceptional guest service.
The predicted salary is between 25290 - 30910 £ per year.
Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests.
Responsibilities include greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace.
You'll have the ability to remain calm and professional in high-pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impact the success and reputation of our hotel.
As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first-class guest experience.
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily.
Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk.
Good organisational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue.
You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use.
Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand.
We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between.
From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other., At Aimbridge, we recognise that people are the heart of our business.
As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'.
Radisson Red London Twickenham 198 Whitton Road, Twickenham, Middlesex, TW2 7BA
Benefits
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- #J-18808-Ljbffr
Office Assistant in Twickenham employer: Aimbridge EMEA
Aimbridge EMEA is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that prioritises employee development and teamwork. With a focus on providing outstanding guest experiences, employees benefit from comprehensive training opportunities and a supportive environment that encourages growth and innovation. Join us to be part of a company that values your contributions and fosters a sense of community among its staff.
