At a Glance
- Tasks: Lead operations, manage performance, and enhance guest experiences in a dynamic hospitality environment.
- Company: Join a leading hotel brand with a focus on exceptional service and team development.
- Benefits: Enjoy industry-leading training, hotel discounts, flexible pay options, and generous holiday leave.
- Other info: Opportunities for career growth and a supportive work environment await you.
- Why this job: Shape unforgettable guest experiences while advancing your career in a vibrant team culture.
- Qualifications: Proven experience in hospitality management with strong leadership and customer-focused skills.
The predicted salary is between 35000 - 45000 € per year.
Responsibilities
- Drive effective performance management, including payroll and operational expenses.
- Oversee procurement and related processes for all operational departments ensuring delivery of financial targets.
- Contribute to the strategic business plan, maximizing revenue opportunities.
- Drive guest experience across the guests’ journey and strive to deliver exceptional guest satisfaction.
- Deliver brand and management company standard operating procedures across all operational departments.
- Deliver exceptional health & safety (H&S) standards and meet the minimum company expectations.
- Grow team engagement and ensure effective communication to all levels of the departments.
- Supervise recruitment and retain teams, foster development and promote a culture of service excellence.
- Manage guest expectation and feedback and cultivate a culture of continuous improvement.
This role offers a significant opportunity for career advancement, including potential delegation of General Manager responsibilities and involvement in enhancing the daily guest experience.
Qualifications
- Experience and a successful track record at Food and Beverage Manager or Operations Manager level within a hotel or hospitality venue; experience within a major global brand is preferred.
- Strong experience managing large conference and event operations.
- Strong leadership skills with the ability to motivate and manage a hotel team and implement strategies that drive success.
- Extensive experience working within a structured team environment and demonstrating effective influencing skills.
- Highly commercially driven, thinking like a customer but always acting like an owner.
- Highly motivated, enthusiastic, and a good team player.
- Experience managing a busy team to improve performance through coaching and feedback, and creating performance and development goals for colleagues, recognising good performance.
- Passionate about providing an exceptional guest experience and living through our brand standards.
Benefits
- Industry-leading training and leadership development opportunities.
- Hotel discounts portfolio-wide – staff rates and up to 50% discount on food & beverage and spa.
- Access to Stream – Stream up to 40% pay as it is earned and set automatic savings to support financial wellbeing.
- 24/7 access to our employee assistance programme.
- Minimum of 28 days holiday.
- Staff meals on duty.
- Access to hotel gym facilities.
- Career and lifestyle breaks – allowing you to take time off for key life events.
- Free staff parking.
operations Managers employer: Aimbridge EMEA
As an Operations Manager with us, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our commitment to exceptional guest experiences is matched by our dedication to your career advancement, offering industry-leading training and leadership opportunities. Enjoy a range of benefits including generous hotel discounts, flexible pay options, and a culture that values teamwork and service excellence, all while working in a vibrant hospitality setting.
StudySmarter Expert Advice🤫
We think this is how you could land operations Managers
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their brand standards and think about how you can contribute to enhancing the guest experience. We want you to show them you’re not just a fit for the role, but for their team too!
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you’ve motivated a team or improved performance. We want you to demonstrate that you can drive success and foster a culture of service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team. Let’s get you that Operations Manager position!
We think you need these skills to ace operations Managers
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Operations Manager. Highlight your experience in performance management, guest satisfaction, and team leadership. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for hospitality and how you’ve driven success in previous roles. Let us know why you’re excited about the opportunity at StudySmarter.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve maximised revenue opportunities or improved guest experiences. We love seeing results!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Aimbridge EMEA
✨Know Your Numbers
As an Operations Manager, you'll be driving performance management, so brush up on your financial metrics. Be ready to discuss how you've managed payroll and operational expenses in the past, and think of specific examples where you met or exceeded financial targets.
✨Showcase Your Leadership Skills
This role requires strong leadership abilities, so come prepared with stories that highlight your experience in motivating teams. Share instances where you’ve successfully supervised recruitment, fostered development, or improved team engagement to create a culture of service excellence.
✨Guest Experience is Key
Since the focus is on delivering exceptional guest satisfaction, think about how you've enhanced the guest experience in previous roles. Prepare to discuss strategies you've implemented to manage guest expectations and feedback, and how you cultivated a culture of continuous improvement.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to health & safety standards or operational challenges. Practice articulating your thought process and decision-making skills in these scenarios, as it will demonstrate your ability to think on your feet and act like an owner.
