Novotel LeicesterMeeting and Events Sales Coordinator

Overview

In your Dual Role as Meeting & Events & Reservations Coordinator, you will be responsible for promoting and executing all Meetings, Events & reservations business within the hotel. As an ambassador to the hotel, you will be an expert on all the facilities on offer with the ability to advise guests based on their individual needs. You will also record and process all enquiries that are made by phone, email, or face-to-face to ensure all guests are dealt with efficiently and in a timely manner. You will work with your teammates and liaise with the wider hotel team to ensure all leads are followed and departmental targets and individual KPI\’s are met.

Responsibilities

• Communication Skills: You\’ll need to have excellent communication skills to successfully interact with clients, vendors, and hotel staff. You should be able to communicate effectively in writing and verbally and have strong interpersonal skills.
• Organisational Skills: Strong organisational skills are essential for this role. You\’ll need to be able to manage multiple tasks, prioritise responsibilities, and work effectively under pressure. They should have excellent attention to detail and be able to manage budgets and schedules.
• Customer Service Skills: you\’ll work with our guest first hand so you\’ll need excellent customer service skills to ensure that our clients have a positive experience. You should be able to anticipate client needs, provide excellent service, and resolve issues quickly and effectively.
• Knowledge of Event Planning: Ideally, we\’d love you to have knowledge of event planning, including understanding of logistics, catering, audio-visual equipment, and other details involved in planning and executing successful events. You should also be able to stay up to date with trends in event planning and hospitality. Knowledge working with Opera PMS & Sales & Catering is essential for this role.
• Flexibility: To handle unexpected changes or last-minute requests you\’ll need to be flexible and approachable. You should be able to think on your feet and quickly come up with solutions to any issues that arise.

Aimbridge hospitality and role context

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We\’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our \”people first\” approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone \’A Place to Grow\’. So, click \’Apply Today.\’ We\’d love to welcome you to our inclusive team, shaping the future of hospitality.

Benefits

• Industry-leading training and leadership development opportunities
• Hotel discounts portfolio-wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Flexible working opportunities
• Minimum of 28 days holiday
• Starting salary above national minimum wage
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Free staff parking